As a Application Support Consultant you are the first point of contact for our customers on IT and Business Application related questions for our solutions.
What you will do:
- Process and solve cases incidents and service requests in a timely and qualitative way;
- Investigate, process and document application problems passed to the Application Support team;
- Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigations;
- Handle customer escalations, taking ownership of complicated issues and keep customers updated of progress at all times.
- Be responsible for some customer accounts. Follow up cases from specific customer and have meetings with the customer.
- Be involved in internal activities and projects within global support.
We’re looking for people with the right attitude and the desire to learn and grow. We want great people who want to be part of a great team. What will you need:
- ICT related Bachelor level of knowledge;
- Strong communication skills and fluent in Norwegian and English (verbal and written);
- Experience from Norwegian payroll/HR processes in an ERP system (essential);
- Common knowledge of Microsoft technologies, workplace processes and IT infrastructure;
- Previous experience of working with Corporate Performance Management software or any related business software is an advantage;
- Previous experience of working in a Customer Service environment is an advantage;
- Strong analytical skills and out of the box thinking is an advantage.
A chance to participate in the development of an international leading software firm. At Unit4, you have the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment. Enthusiastic colleagues who like to learn from each other. At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy.
