Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a
public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a
Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
The Role
As part of expanding into a new industry of focus for Veeva’s Quality and Regulatory Management solutions, Veeva is looking for a key new hire to lead the selling and delivery of implementation projects in Consumer Products (CP).
This is a pivotal role in the new Consumer Products for Asia, working with the senior management and General Manager to communicate Veeva’s value proposition and implementation offerings to prospects & customers, as well as building the team’s capability as customer implementation projects start to ramp up. Candidates will also contribute ideas and work to innovate and refine our internal offerings & processes, and improve our delivery model to meet the dynamic needs of our customers.
What You’ll Do
- Be the key point of contact with prospects and customers on Veeva’s implementation services offerings.
- Understand customer requirements and translate them into engagement work, including services work estimations & proposals.
- Engage with multiple prospects and customers in the Australia/New Zealand and Southeast Asia region as Veeva positions its Quality and Regulatory Management solutions for companies in the Consumer Products industry.
- Act as project manager or services delivery lead on customer implementations, which may involve an element of individual contribution as well as leading others in the team.
- In the longer term, be able to recruit and hire other individuals into your implementation services team as customer needs and organization growth dictate.
Requirements
- 5+ years of experience implementing off-the-shelf content and/or data management systems.
- 2+ years of experience selling Professional Services, from pitching a value proposition and scoping needs to estimates efforts and contract authoring.
- Direct experience leading a team of consultants, either directly (people manager) or through projects (project manager at a large scale).
- Demonstrated work history in critical thinking skills, ability to conduct complex and technical communications in a wide variety of settings and audiences, and the determination to see client success with solution implementation.
- Has a roll-up-your-sleeves attitude, comfortable wearing multiple hats in a fast-moving environment.
- Strong written and verbal communication skills, executive-level presence, and experience in facilitation and negotiation.
- Has the ability to travel 25% to 50% for engagements with customers & prospects across Asia.
Nice to Have
- Understanding of global Quality and compliance processes for Consumer Products or Food & Beverage companies.
- Direct experience with content management and quality information management systems, such as Veeva Vault, MasterControl, Sparta TrackWise, OpenText, SharePoint, and Documentum.
- Direct experience in computer systems validation (CSV).
- Experience working with large, multinational customers across the Australia/NZ and South-East Asia region.
- Fluency in Mandarin to facilitate discussions with China-based customers and colleagues.
Perks & Benefits
- Allocations for continuous learning & development
- Fitness & Wellness reimbursement
- Health insurance
- Veeva Giving charity program
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
