Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.
Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.
The Role
Our ideal candidate is someone with strong data skills with the desire to use data in client-facing and commercial settings. They are interested in implementing process changes and streamlining operations to enhance efficiency. The role encompasses data analysis, operations, and extensive cross-collaboration, particularly with Cedar’s Data Science and Client Management teams. The Analytics and Ops team will be integral to Cedar’s value strategy and directly contribute to progressing the insights provided to providers.
At Cedar, we look for teammates who are driven, energetic and excited to join a fast-paced company. Our ideal candidate has excellent listening and communication skills (verbal and written), is comfortable operating independently in a dynamic environment. This role reports to the Senior Director, Value Analytics and works closely with the Manager, Analytics & Ops.
Gain further insight into this opportunity by viewing this video featuring the hiring manager: https://youtu.be/C7QWz2xsxa8
Responsibilities
- Contribute to data portion of client Quarterly Business Review process; support efforts with Marketing and Value Engineering to create new, compelling value stories and narratives on a quarterly basis and help maintain QBR template and Looker updates.
- Contribute to telling client value stories by creating and maintaining enablement materials and working with teams to make process improvements, operationalizing repeatable processes into self-serve dashboards, templates, and playbooks
- Data analysis including but not limited to: Investigating changes in standard Cedar metrics utilizing Looker, utilizing SQL to investigate reporting discrepancies between Cedar and client reporting and working with proper internal teams to address, creating custom reports and queries for clients, refreshing annual analyses that inform client-specific value stories, and leading custom data analysis for QBRs.
- Maintain operational processes to inform the rest of the organization, including Financial Health Scores and monthly payment attribution mapping for clients
- Grow into becoming a SME for Cedar reporting, with the goal of serving as first tier of escalation for client and internal questions for reporting
- Enable the delivery of client value stories by contributing to client facing materials, maintaining playbooks and client-specific documentation, and marketing collateral
- Maintain a culture that adheres to Cedar's values of focusing on our vision, using good judgment, applying a growth mindset, and rejecting mediocrity
Required Skills & Experience
- 2+ years work experience in a client-facing role
- Prior experience in client services (e.g., management consulting, investment banking) a plus
- Healthcare experience a plus
- Proficiency in conducting custom data analysis and ability to troubleshoot and diagnose issues utilizing healthcare data sets
- Proficiency in Excel, Google Sheets, Google Slides, Looker, and SQL
- Excellent listening and communication skills (verbal and written) with the ability to translate data and insights into compelling, executive-facing narratives
- Strong analytical skill set, attention to detail, and passion for problem solving
- Demonstrated self-starter mentality and ability to thrive in an entrepreneurial, cross-collaborative environment
- Experience working in a cross-functional capacity across business teams
Compensation Range and Benefits
- Salary/Hourly Rate Range*: $76,500 - $100,000
- This role is also equity eligible
- This role offers a competitive benefits and wellness package
*Subject to location, experience, and education
#LI-REMOTE
What do we offer to the ideal candidate?
- A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
- Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
- For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of PTO per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
- 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
- Diversity initiatives that encourage Cedarians to bring their whole selves to work, including the Cedarian Advisory Group (a cross-functional cohort focused on increasing internal inclusiveness at Cedar) and three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
- Competitive pay, equity (for qualifying roles) and health benefits that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
- Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
- Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally
About us
Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. Over the past several years, we’ve raised more than $350 million in funding from investors such as Andreessen Horowitz and Tiger Global, bringing Cedar’s valuation to $3.2 billion.
As of December 2023, Cedar is engaging with 25 million patients on an annualized basis, and is on target to process $2.6 billion in patient payments annually. Cedar’s ambition is to serve 50-60 million Americans by 2025, about half of the U.S. population that makes medical payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.
