The Technical Solutions Analyst will be responsible for ongoing technical delivery and support for Visa Loyalty Solutions for Visa Corporate, Issuers and Merchant Customers for Brazil and all other LAC countries. A successful analyst will display high levels of Business Acumen, relationship building and consultative-selling skills. She/He will possess the technical capacity to handle incoming inquiries and provide technical guidance to our customers on Payment with deep knowledge on Authorization, Clearing and Settlement transactions
This individual will possess an understanding of Loyalty Product Strategy and Vision and have the ability to technically drive the execution of strategy by working in tandem with our Sales, Customer Success, and Support teams.
Responsibilities:
- Act as Technical subject matter expert on all our different Loyalty Platforms. This includes the scoping, technical consultations, configuring, monitoring, testing, and troubleshooting off our loyalty campaigns.
- For assigned accounts, create, and maintain complete technical profile outlining how Customer has implemented Visa Loyalty solutions (connection methods, flow diagrams, Customer environment, etc.)
- Function as Data Analytics and Insights for Loyalty campaigns
- Ensure incoming support inquiries are handled in timely fashion and with highest level of Customer Service
- Engage with internal stakeholders for Customer Support as a Customer advocate to ensure speedy resolution of issues.
- To support different audiences such as Marketing, Sales, Consultancy & Analytics, etc
- Assist assigned Customers with Basic and advanced transaction research, questions regarding Visa Loyalty platforms, resolve technical inquiries such as reviewing clearing data fields.
- Engage with our Global Solution Engineering & Product Management as the customer advocate on product roadmap discussions.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Competencies:
- Strong relationship management and consultative selling skills with a demonstrated ability to establish, maintain, and deepen partnerships with customers, and identify and drive technical opportunities within a portfolio
- Knowledge in Authorization/Settlement, processing technology and implementation methods
- Ability to read/troubleshoot transaction logs
- Demonstrated Success in in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
- Superior customer focus and drive for results
- Ability to work handling transactional data.
- Strong technology acumen
- Drive results and successfully handle multiple priorities against tight deadlines
- English fluency is required. Spanish is a plus
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
