NielsenIQ is hiring an

Analyst - Customer Success Generalist / Multidiscipline - P3

Taipei, Taiwan
Full-Time
  • Co-design and implementation of the a global Tracking Program across the two sub-programs Incidence Tracker and Brand Tracker 
  • Design of additional bespoke ad hoc solutions as requested by client
  • Manage and organize day to day operations across business functions
  • Ensure high quality delivery to client on all levels of the client organization, i.e. global HQ and local subsidiaries

                                                                
Key Activities / Accountabilities

  • Orchestrate local GfK client servicing hubs
  • Dispatch workflow and country-level research specs to all parties involved
  • Consult on scheduling, sampling and methodological approach on country level
  • Update content of the questionnaires on an ongoing basis
  • Support and guide Operations in development and ongoing optimization of E2E platform
  • Train local client and GfK subsidiaries and fieldwork suppliers on the use of E2E platform
  • Optimize process for data weighting, quality checking, review, release and upload in client platform
  • Constantly monitor quality score for external agencies
  • Develop and deliver (partly automated) reporting process and library in consultation with client
  • Train GfK hub servicing teams on use of reporting platform
  • Maintain timelines of deliverables, coordinate resources, and ensure compliance with all budgetary constraints
  • Consult on tracking program outcome leveraging Marketing and Data Science to fulfill client’s demands and achieve project objectives
  • Bachelor´s / Master´s degree in Business Administration, Marketing, Sociology or equivalent experience
  • At least 1-2 years experience in international market research & consulting 
  • Methodological skills related to research and analytic projects
  • Good understanding of online and offline methodologies for data collection
  • Eagerness to learn, an open mindset & team spirit
  • Creativity and the ability to address real-world business problems analytically
  • Good presentation and communication skills
  • Very good English and Mandarin language skills

Our Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

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