Client focus
Strives to exceed the client’s satisfaction when working on deliverables/interacting with the clients:
- Work directly with the clients, especially on high complexity deliverables
- Meet timelines
- Satisfactorily answers any data questions posed by client/internal teams
Coding
Ensure high quality of project data deliverables in alignment with client’s needs
- Coding open responses, developing codebooks and prep of output files
- Performing quality checks at various levels of projects to maintain standard of quality with accuracy.
- Delivery of error free high-quality delivery meeting project timelines.
- Record timesheet, client feedback, logs and various KPI data for analysis
- Timely coding the interim data and keeping the open responses up to date as fielding progresses
Workload management
Optimum level of utilization
- Utilization as set goals
- Actively manage assigned projects
Efficiency
Contribute to improve team efficiency:
- Work on assigned tasks
- Contribute new ideas to process improvements
Relevant Education
Minimum Experience
- Candidate will preferably have experience with customer support or market research projects
Knowledge, Skill, Ability:
- Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules
- Strong Microsoft Office skills
- Ability to learn new technologies and systems
