Curinos is seeking a Client Success Analyst to help our clients transition effectively to a digital-first world – optimizing customer-facing channels for sales and service, including the branch network, ATMs, staffing and digital (online/mobile). In this role, you will enhance the value of our SaaS data and analytical solutions by guiding clients through data gathering, product implementation and onboarding, supporting day-to-day analytic and service needs, and aiding efforts for retention and renewal. On a daily basis, you will work with client teams to tackle their individual challenges, such as data collection, data quality assurance, how to best utilize Curinos data to answer their pressing questions and the best approach to leveraging insights to drive impact.
Client Implementation and On-boarding:
- On a monthly and semi-annual basis, serve as the lead for data collection for the distribution product set.
- Manage project timelines and deliverables for client implementations
- Partner with engineering and data teams to execute implementations effectively
- Define business requirements for new solutions implementations and/or existing client enhancements
- Identify and develop processes that improve efficiency of data and research reports
Client Success Support:
- Know your clients’ strategies and data inside and out
- Synthesize data-driven insights from our solutions and present findings to key client stakeholders
- Build impactful client relationships by serving as the primary point of contact for the client team, including leading client calls and in person meetings
- Provide clients with timely support for questions about both our solutions platform and industry experience
- Design and lead solutions training sessions to help our clients find value in the analytics and tools they license from Curinos
Other:
- Identify product issues or opportunities for our clients, develop hypotheses, and engage in solutions brainstorming
- Partner closely with the technical solutions teams to deliver actionable results
- 1-5 years of experience in Retail Banking, Consulting, Financial Services, and/or Business Intelligence; alternative experience requiring strong data and analytics background would also be applicable
- You are a natural and relentless problem solver who is passionate about delivering value to clients through the application of analytics. You demonstrate an ease with complex quantitative analysis, a drive to succeed, and creativity in problem solving.
- Passion for the details and finding the best answer
- Proven track record of delivering complex, time-sensitive work to clients, across multiple client workstreams
- Strong analytical capabilities including the ability to interpret complex analytics
- Strong written and verbal communication skills, with a focus on effective storytelling and working with clients
- Excellent organizational and time management skills; attention to detail
- Ability to travel as needed for client meetings; can range from 0% to 100% depending on engagement, but will most likely be ~10-20%
- Bachelors degree
Compensation: The base salary range for this role is $70,000-$80,000 (Bonus eligible)
Why work at Curinos?
- Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from
- Flexible working options, including home working, flexible hours and part time options, depending on the role requirements – please ask!
- Competitive annual leave, floating holidays, volunteering days and a day off for your birthday!
- Learning and development tools to assist with your career development
- Work with industry leading Subject Matter Experts and specialist products
- Regular social events and networking opportunities
- Collaborative, supportive culture, including an active DE&I program
- Employee Assistance Program which provides expert third-party advice on wellbeing, relationships, legal and financial matters, as well as access to counselling services
Applying:
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't meet all the requirements. If you're excited about working for us and have relevant skills or experience, please go ahead and apply. You could be just what we need!
If you need any adjustments to support your application, such as information in alternative formats, special requirements to access our buildings or adjusted interview formats please contact us at [email protected] and we’ll do everything we can to help.
Inclusivity at Curinos:
We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Curinos is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics.
