Position Summary:Client Analysts at Healthmap Solutions are key members of the Customer Performance Analytics Team (CPAT). This role will develop and implement strategies that unlock the potential of “population health management” – helping improve the clinical outcomes for entire populations with severe chronic conditions, enhance provider engagements and their patient treatment plans, and reduce overall cost for the payor customers and the broader healthcare ecosystem.
Responsibilities:
- Develop a deep understanding of a customer(s)’ patient population, product and geographical mix, Healthmap’s product and operational mix and other factors impacting performance
- Structure, pull, and analyze customer performance data, often comprising of clinical, claims, financial, operational and other relevant data
- Proactively monitor customer performance status and trend to identify performance variations and abnormalities
- Proactively alert internal stakeholders on performance variations and abnormalities
- Engage subject-matter-experts to develop hypothesis and ideas on improvement opportunities, and prove out their effectiveness using data and analytics
- Assist in the development of actionable customer performance improvement strategies and tactics that can be implemented
- Provide performance analytics support for regular client reporting, joint operating committees, and other meetings
- Lead and/or support Healthmap-wide projects that have the potential to impact the performance across entire cohorts of customers, patient/members, and providers
- Provide proactive performance status updates to Healthmap’s Account Management, Operations, Medical Economics, Product, and Executive Leadership team
- Gather and respond to feedback, questions, ideas from internal stakeholders regarding customer performance management opportunities
- Perform other duties as assigned
Requirements:
- Bachelor’s degree in business, finance, or STEM field
- 2 years of experience in healthcare analytics and/or performance management data analytics
- Experience directly engaging and partnering with internal and/or external executive leaders to develop clear, actionable recommendations using data and analytics
- Demonstrated commitment to customer success and a proactive approach to identifying and solving customer performance challenges
- SQL, Python, Tableau, AI/ML and other advanced analytics and/or data visualization skills and experiences are a plus but not necessary
Skills:
- Proficiency in data analysis and the ability to translate data insights into actionable strategies, tactics, and recommendations
- Strong organizational skills with a strong attention to detail with an action/results orientation
- Strategic thinking and strong communication skills to develop and align strategies with internal and external executive teams
- Ability to work independently across several priorities, with strong organizational and time-management skills
- Strong understanding of population health management principles is preferred but not necessary
Travel:
Limited Travel, scheduled per needs of the business
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