What a Technical Solutions, Analyst does at Visa:
The Technical Solutions Analyst (Enumeration) is a highly visible and demanding role, responsible for monitoring and reviewing enumeration alerts across the full suite of Visa’s risk products. This position is responsible for identification and mitigation of any risk or fraud attack affecting Visa’s clients or brand. This fast-paced team of technology experts identifies, investigates, disrupts, and prevents attacks targeting the global payment ecosystem. The Analyst is responsible for all aspects of monitoring, alert development, incident review, escalation, and documentation of alerts.
Note: This position requires shift work or on call support
Primary responsibilities:
Monitor and respond to a wide variety of alerts from internal and external systems used to identify potential fraud and risk-based activity.
Work with global operations teams to identify and respond quickly to potential fraud events.
Ensure that incidents escalated to the proper support teams for validation and mitigation based on the identification of threats.
Providing guidance for tools and anomaly detection that a merchant or partner could have in place to identify and mitigate malicious activity including enumeration attacks.
Determine opportunities for incident handling improvements and increase operational efficacy.
Coordinate incident handling with regional Risk groups take decisive action on events, alerts, etc.
Accurately assess the impact of incidents and author communications for distribution to appropriate recipients within Visa’s standard timelines.
Serve as a Global Risk Subject Matter Expert on various Visa fraud alerting platforms.
Develop and drive metrics for operations and validate the accuracy of these metrics.
Compile reporting on internal incident response measures of success.
Secondary Responsibilities:
Collaborate with Payment Systems Intelligence to recognize and implement measures to identify and disrupt new fraud and cybercrime threats to the payments ecosystem and communicate them to relevant stakeholders.
Provide and oversee technical analysis support to the Global Risk organization to protect the payment ecosystem.
Support Payment Fraud Disruption and Risk in its strategic goals of identifying, analyzing, and disrupting cybercrime and fraud threats to the global payment’s ecosystem.
Identify and recommend process improvements, system enhancements, and procedural changes to increase operational efficiencies and data quality.
Assist with various other cross-functional projects undertaken to improve Visa’s fraud prevention for its clients.
What you will need:
We are looking for an individual who brings breadth of experience, a curiosity about payments, a purposeful mindset, and a clear focus on clients. As a candidate, you should have:
• Bachelor’s degree in business, Finance, Technology, or equivalent discipline
• Minimum 5 years of successful technical support and relationship management experience
• Knowledge of transactions, systems processing transactions and overall transaction process
• Ability to read and troubleshoot transaction logs.
• Proven experience collaborating in a team within a 24x7 Operations Center
• Prior experience with data analytics, visualization tools and concepts
• Understanding of networks, risk management, network security, digital forensics, and security operations
• Passion for fraud schemes and cybercrime investigations
• Understanding of payments process and cybercrime and fraud techniques
• Design reports with meaningful trends and fraud stats.
• Strong financial acumen with proven analytical and decision-making abilities.
• Drive results and successfully manage multiple priorities against tight deadlines
• Proven ability to take initiative and work independently.
• High degree of proficiency in MS Office (Word, PowerPoint, Excel)
• Client facing experience.
• Minimum 8 years of experience in customer support role for the software, financial or information services industry
1. Experience diagnosing, reporting, tracking, and resolving software issues.
2. Experience working in a variety of programming languages.
3. Experience working in a variety of environments – Windows, Linux
4. Experience working with data using TSQL.
5. Basic network troubleshooting experience
6. Programming experience - Java, HTML, XML, JavaScript, SQL, jQuery, CSS, AJAX, HTML, XSL, Perl, PHP
What will also help:
● Payments industry knowledge
● Experience working in fast paced, high growth start up environments a plus.
● Understanding of mobile payments, including contactless payments, online or remote payments, QR Codes, cloud-based payments, and chip cards (contact and contactless)
● Understanding of networking concepts and encryption protocols.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
