Analyst, Accounting - A/R & Billing

Analyst, Accounting - A/R & Billing

Location: Hybrid (3 days in office per week) in Allen, TX only

Job Summary:

The Analyst, Accounting - A/R & Billing will be responsible for working closely and directly with customers and internally with the operations, finance, and customer success teams to manage billing tickets, including surfacing ongoing enhancements to the process.

They will also be responsible for participating in additional cross-functional teams to identify and resolve near-term and long-term issues related to billing.

Ranked number 14 by Seattle Business Magazine in the ‘Washington’s 100 Best Companies to Work For’ list in the large companies category for 2023; and named as one of BuiltIn ‘Best Places to Work’ in both Seattle and Dallas for 2024.

Benefits and Compensation:

We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee

• 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents

• 401K match

• Hybrid work model - 3 days in the office / 2 days remote each week

• 12 paid Company Holidays

• 2 paid Volunteer Time Off days

• 15 days PTO, to start, increases with tenure and seniority

• Paid parental and adoption leave

• Compensation Range: $50,000 - $55,000, depending on location

Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

What You’ll Do:

• Manage all aspects of billing tickets, including answering billing related questions, coordinating change forms for customers, subscription updates, processing refunds/credits/adjustments etc.
• Support monthly invoicing process with QA and file review support
• Manage the review/QA of customer order and amendment forms prior to monthly billing for accuracy
• Ensure company approval processes are followed for any customer subscription change requests
• Monitor outstanding order/amendment forms and manage voiding unsigned agreement at end of month
• Aggregate and report on billing tickets and surface to the Finance team for review
• Work with Customer Success to collect past due payments from customers
• Compile operational and statistical reporting including problem resolution
• Manage all testing for new system development in Billing including creation of detailed test conditions to mitigate risk, the development of a comprehensive testing strategy, and documentation of test results for audit controls
• Manage the resolution of system defects to ensure accurate, complete and timely billing including identification of defects, sizing, resource prioritization, defect recovery and impact reporting
• Communicate with multiple departments relations to controls and escalations based on established priorities
• Collections and working capital management initiatives
• Collect and verify tax-exempt forms and maintain accurate records
• Other special projects, as assigned

What You’ll Bring:

• Strong verbal communication and active listening skills
• Excellent phone communication skills with the ability to convey information clearly and professionally
• Proficiency in data analysis and interpretation
• Strong attention to detail and accuracy in reporting

Education and Experience:

• Bachelor's degree in Accounting, Finance, Business, a related field, or equivalent education 
• 3+ years of relevant work experience is required
• Experience working in a diverse, cross-functional team environment
• Experience with Zuora for subscription billing, or similar a plus
• Experience with Salesforce a plus
• Experience with Netsuite a plus

Work Environment & Physical Demands: 

Prolonged periods of sitting at a desk and working on a computer will be required. This role consistently operates standard office equipment such as computers and phones. This is largely a sedentary role but may occasionally require lifting up to 50 pounds, walking, bending, or standing as necessary. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

If you require a modification to your work equipment or furniture please contact the People Team - [email protected]

Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact [email protected].

About Pushpay

Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!