As the Senior Supervisor you will play a pivotal role in direct management of collections analysts in Americas time zone, supporting Americas customers, collections, reconciliation, customer engagement & cash forecast.
Essential Duties and Responsibilities:
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Leadership & Team Management: Lead and mentor a team of accounts receivable analysts, providing guidance, training, and conducting regular performance evaluations to ensure team effectiveness and growth.
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Reporting & Analysis: Develop and maintain comprehensive reports and trackers on accounts receivable, meticulously monitoring collections activities and analyzing results. Identify areas for enhancement and implement strategic solutions to optimize processes.
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Delinquency Management: Vigilantly monitor accounts receivable aging reports, especially delinquent accounts, and devise actionable plans to reduce outstanding balances while positively influencing customer behavior.
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Cash Flow Management: Oversee cash forecast accuracy and track incoming payments against forecasted amounts to ensure financial stability and operational continuity.
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Reconciliation & Dispute Management: Scrutinize open aging line items, both debits and credits, and facilitate account reconciliations as necessary. Collaborate with various internal teams, including Credit, Sales, Biz Ops, RMA, Logistics, Tax, CMR, Treasury, Rebates, AR Maintenance, Cash Application, Cash Management and Accounts Payable, to swiftly resolve billing discrepancies and customer issues.
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Policy & Procedure Oversight: Review and enhancement of global Accounts Receivable policies, practices, and systems. Engage with business partners to implement process improvements and ensure compliance with company standards.
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Compliance & Record Keeping: Enforce adherence to company policies and maintain all necessary records to meet internal and external audit requirements. Safeguard files, transactions, and audit trails while upholding office procedures.
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Periodic Business Activities: Assist in critical periodic business activities, including month-end, quarter-end, and year-end close processes, ensuring accuracy and timeliness.
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Performance Metrics: Ensure the achievement of key performance metrics, continuously striving for excellence and operational efficiency within the accounts receivable function.
Required:
- Bachelor's degree in accounting, finance, or a related field.
- 2-3 years of experience in accounts receivable management or a related role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficiency in accounting software (e.g., SAP, Oracle) and Microsoft Excel.
- Ability to analyze financial data and identify trends.
- Knowledge of basic accounting principles for accounts receivable.
- Amenable to a flexible work schedule.
Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
