Alert Review Analyst - (6 Months Contract)

About Tide

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartere in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. 

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.   

About the role

Here at Tide, we are looking for a driven Alert Review Analyst with a good understanding of the concept of Fraud. As an Ongoing Monitoring Analyst, you are the first line of defence in our battle against combating fraud. We tackle all types of fraud within our Ongoing Monitoring L1 team, so you will be able to detect and prevent them.

You’ll be responsible for the monitoring of alerts across our customer base, ensuring we put our genuine members first, whilst spotting and investigating potentially suspicious activity. This role is a key element of our ongoing monitoring team, so we’re looking for someone who is a passionate investigator, who will help reduce risk to tide, and let our members get back to doing what they love.

As an Ongoing Monitoring (L1) analyst you’ll be: 

• Analysing alerts across a variety of payment types and products.
• Confident in calling out potential efficiencies in our tools and processes used for transaction analysis 
• Be confident in using a variety of tools to undertake different types of investigations
• Managing your own case load to meet performance targets
• Consistently reaching the targets for Productivity and Quality 
• Participate in internal and external training programs related to fraud offences detection and prevention and other subjects that may form part of the day-to-day work requirements.
• Treating Tide members fairly by taking responsibility to ensure that their needs are met

What we are looking for: 

• You have a minimum of 6 months in handling alerts in a fast paced environment.
• You are a quick learner, explorer, multitasker and are happy to be in the defined shift (UK Business hours) 
• You have a good eye for detail and are able to identify suspicious activity.
• You are able to work well as part of a team; decisive; goal-oriented; proactive
• You have a genuinely curious mindset, asking the right questions at the right times, with a problem solving attitude.
• You have exceptional communication skills – written and verbal – and are able to communicate with our members, internal stakeholders & regulatory bodies if required

What you’ll get in return:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• WFH Setup
• Flexible working - please note you will have to visit Hyderabad office 4 times a year and during high-level leadership visits. You will be notified about that at least 2 weeks in advance

Tidean Ways of Working

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. 

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

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