Airport Traffic Officer

Welcome to San Diego International Airport, where our core purpose is to create an exceptional experience for both our community and visitors from around the world. It extends beyond just flights; we embody the vibrant spirit of San Diego itself—sunny, welcoming, and full of life. We are committed to attracting, fostering, and empowering a team of talented individuals who can deliver our strategic goals.

• Advance Airport Development
• Transform the Customer Experience
• Optimize Ongoing Business
• Cultivate the Culture

Here, you’ll find a workplace culture that thrives on diversity and is anchored in our collective mindsets: collaboration, empathy, inclusivity, thoughtful decision-making, active listening, and always believing the best in people. If you are ready to contribute to a team that values meaningful impact and enjoys the journey along the way, we invite you to apply today and help us connect our community to the world.

Why You'll Love Working at SAN:

• Location: The new Airport Authority Administration building and airport terminals, located on the San Diego International Airport campus and near the waterfront, providing stunning views of our runway, San Diego Bay, the Pacific Ocean, and the city skyline.

• Salary*: The hiring salary for an Airport Traffic Officer is $25.16 an hour. The full pay range for an Airport Traffic Officer is $25.16 - $29.12 - $33.71. *In alignment with the memorandum of agreement, employees in this role will receive one general wage increase annually. This adjustment is separate from performance-based raises and is determined by the negotiated schedule.

• Benefits: You will enjoy 14 paid holidays and accrue paid time off. Annual employer funded Lifestyle Spending Account which you can use to invest in your personal development and growth activities, parental and child care benefits, salary continuance for family & parental leave, tuition reimbursement, ensure your future with our retirement plan options including our comprehensive pension plan, 457 defined contribution plan, and more!

• Wellness: Take advantage of multiple on-site gyms with regular fitness classes, outdoor working areas, fitness discounts for all levels and goals, monthly fruit deliveries, rewards for volunteer time, financial wellness advisors, and a campus with easy access to some of San Diego's best walking trails.

• Application Deadline: November 14, 2024, applications will be reviewed after this date.

About the Job:

The Ground Transportation Department is searching for an individual to provide excellent customer service to the public, facilitate airport vehicular and pedestrian traffic flow on roadways, parking lots, and terminals; process lost and found properties; and enforce airport for-hire and public transportation vehicle operations codes and policies.

The ideal candidate will provide exceptional customer service to San Diego International Airport travelers.

What You’ll Do:

1. Provide assistance, directions, and customer service to the traveling public and stakeholders; patrol, control and enforce curbside traffic, airport roadways, parking lots, passenger loading/unloading zones, and for-hire and other commercial vehicles codes and regulations; issue violation citations.
2. Report hazards, unsafe conditions, unattended baggage, and suspicious situations; participate in vehicle safety inspections of ground transportation vehicles.
3. Assist with security breach situations and terminal emergency situation evacuation; resolve ground transportation drivers, customers, and customer service representative conflicts.
4. When assigned Lost & Found responsibilities, in addition to the duties above and below, individuals collect, document, maintain custody, and disposal of unclaimed airport properties; inspect found articles and contact identified owner.
5. Operate radios, cell phones, hand-held citation electronic devices, microcomputer databases to enter and retrieve data and information; operate vehicles to work sites; perform other duties as assigned.

The Skills We Are Looking For:

1. Have flexible availability to work rotating work shifts during day or nights and weekends/holidays.
2. Complete a ten-year background check successfully.
3. Have an acceptable driving record.
4. Be attentive and communicate with the public and others in a clear, easy-to-understand way.
5. Demonstrate listening, understanding skills and communicate accordingly in routine and challenging situations.
6. Be personable, provide information and instructions in all interactions.
7. Use effective judgment to analyze situations, and resolve issues.
8. Demonstrate experience with Microsoft Access, PowerPoint, and Word.
9. Proficiently exchange information through verbal and written forms.
10. Build and maintain relationships with peers and others.

Requirements

The Experience You Need to Have**:

1. Graduation from high school or possession of a G.E.D.;

2. One year of work experience requiring the exercise of tact and diplomacy in dealing with the public;

3. Or an equivalent combination of training and experience;

4. A valid California Class “C” driver's license and the ability to maintain insurability under the Authority's Vehicle Insurance Policy.

**Lacking some of the skills or experiences we've listed? No worries! Here at the San Diego International Airport, we're on a mission to cultivate a workforce as dynamic and diverse as the community we serve. While certain roles may require specific qualifications, we understand that talent comes in many forms. Some of our positions may not require specific degrees, and we're always open to individuals who bring a willingness to learn and a commitment to excellence. If you think this could be you, we encourage you to apply, and even if this position isn't the right role for you, we will add you to our database to consider for other opportunities in the future that align with your unique knowledge and skills. There's a chance we have the perfect spot for you to land!

EEO Statement

It is the policy of the San Diego County Regional Airport Authority to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, SDCRAA will provide reasonable accommodations for qualified individuals with disabilities.

Physical & Mental Demands

Persons with disabilities may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to disability and the ability of the hiring department to accommodate the limitation. If you need any form of accommodation during the recruitment process, please inform the Talent Acquisition Partner (Recruiter).

Under California Government Code Sections 3100 - 3109, public employees are designated disaster service workers. The term "public employees" includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as they may be assigned to them by their employer or law.