Contact with local customer
- Follow up customer once receive the order from sales dept or oversea agent to provide shipment detail to process
exporting shipment.
- Provide flight information to the customer.
- Preparing special document for exporting the goods for stamp and signed by shipper.
- Contact with oversea agent.
- Give pre-advise or shipment information to oversea agent to get the greenlight and selling rate
Making a reservation
- Contact with the airlines company to make a booking space and get flight confirmation.
- Check space situation and suitable space for oversize shipment.
- Contact with Transportation Company for booking Pick-up/ 6 Wheel Truck.
Issuing the necessary document & invoice for exporting with CargoWise One system.
- Create job file and issue AWB for customer, shipping for customs clearance, consolidation and loader from CW1 system.
- Response for issue billing debit or credit note for oversea from CW1 system to enclose with other shipping document.
- Response for issue billing debit note to local customer ASAP as per company's policy.
- Update /Correct data and close job file in CW1 system.
- Complete Data Quality Events for customer referring to customers’ standard operating procedure (SOP)
Coordinate with concerning party or others dept
- Inform the shipping division once receive new booking from customer
- Inform in advance the loader division for new huge shipment and assign loader to do overtime.
- Provide information or special instruction to the consolidation division.
- Coordinate with sales dept or customer service to update shipment status / airfreight rate
- Coordinate with accounting dept for credit application for local customer
- Coordinate with trucking company about pick up the goods as customer requested.
- Coordinate with carriers & finance team for issuing cargo sale report.
Others
- Provide updated shipment information and status to oversea agent and local customer.
- Solve any problem which occurs related with air freight export dept.
- Any other projects whenever required
- Provide assistance to other colleagues once available.
Benefits
Benefits
- Provident Fund
- Group Insurance: Health (IPD&OPD), Accident, and Dental
- Fixed & Performance Bonus
- Annual Leave start from 12 days/year
