Branch is on a mission to help working Americans grow financially. We do this by helping companies accelerate payments and empower working Americans with accessible, fee-free financial services. We’re committed to building and delivering more inclusive and transparent financial products.
Come join our team as we develop new ways to improve the lives of working Americans. Our mission starts with empowering our own employees. Have a great idea? Share it today and it might just get implemented tomorrow. As a team member at Branch, your voice and creativity can directly impact the product and company. We not only attract great talent from across the country, but also build teams to help that talent to thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.
As an AI Support Automation Specialist at Branch, you will play a critical role in our Automated Customer Experience (ACX) team by leveraging the capabilities of our AI bot to deliver exceptional service to our customers. In this role, you will be responsible for onboarding our AI bot and coaching it to increase our automated resolution across all support channels. Additionally, you will be in charge of surfacing gaps and opportunities in our knowledge base and support documentation, as well as analyzing customer insights that can guide the work of various teams within the company.
We are looking for a creative problem-solver with experience managing cross-functional projects. The most successful candidates are curious about how customers interact with different parts of the company and can use customer insights to influence the roadmaps of various teams.
Compensation:
The base compensation range for this role is $75-85k. The range displayed reflects an average range for the position across all the US. The salary offered to an applicant could be higher or lower based on each applicants specific skill set, depth of experience, relevant education or training, etc. The base salary range listed excludes commission/ bonus/ equity or benefits.
Benefits:
Working at Branch
Branch is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
A remote-first company with employees located all throughout the US, Branch emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, customer success, and sales teams can all thrive together.
Our teamwork has enabled us to become an award-winning fintech company, with Branch’s innovation and workplace recognized across industries. Branch has been honored by the Webby Awards, Benzinga Fintech Awards, Fintech Breakthrough Awards, Top Workplaces USA, Great Places to Work, and EY Entrepreneur of the Year, Heartland, among others.
Learn more about our culture, approach, technology, and people here: https://www.branchapp.com/about
Must be currently authorized to work in the USA without sponsorship or transfer. No 3rd-parties, please.
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