Agent-Fulfillment (LCC)

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay.

Location: Mumbai



Duties and responsibilities-The ancillary team’s main focus area is to assign ancillaries manually via airlines' websites and their portals and sometimes via GDS. If required the back office agent have to contact airlines and providers in order to finalize backend transactions. The role might also include refunds transactions via Internal tool. GDS skills will be considered as a benefit and the candidates might have a multi-function background within Back Office, depending on their skills and expertise.

Requirements

• Any Fresher/Non travel background experience
• Excellent written and verbal communication skills in English.
• Willing to work in rotational shifts 24/7 (Night Shifts Included)
• Any previous work experience in Travel field is considered a benefit
• Having GDS knowledge will considered as an additional benefit
• Qualification: Undergraduate - Diploma / HSC pass (10+2)

Required Softskills:

• Analytical and data-driven thinking.
• Ability to manage change and work under pressure.
• Self-driven, proactive, and results-oriented.
• Good attention to detail.
• Well organized, persistent with multitasking skills and good time management