Key Responsibilities:
● Identifying customer needs, investigating and recommending solutions.
● Solving customer issues in a timely and accurate way and maintaining follow-up to ensure
end-to-end resolutions are attempted and achieved for every customer connection.
● Consistent upskilling as part of self-development to maintain process knowledge.
● Maintaining coordination within teams to collaborate on solutions and escalations.
● Work towards high CSAT and positive NPS consistently - ensure positive customer experiences.
Requirements:
● Excellent communications- Verbal and Written
● Attention to details, conflict resolution and relationship building.
● Possesses computer literacy, ability to work on excel, PowerPoint, word and customized
company based applications.
● Agents should also be able to help establish our reputation as a company that offers excellent
customer support during all post-sales procedures.
