Job Description
Customer Service Agents support lastminute.com customers via email, chats and calls.
This role includes developing customer relationships
Key responsibilities:
- Identifying customer needs, investigating and recommending solutions.
- Solving customer issues in a timely and accurate way and maintaining follow-ups to ensure end-to-end resolutions are attempted and achieved for every customer connection.
- Consistent upskilling as part of self-development to maintain process knowledge.
- Maintaining coordination within teams to collaborate on solutions and escalations.
- Work towards high CSAT and positive NPS consistently - ensure positive customer experiences.
Requirements:
- Excellent communications - Verbal and Written
- Attention to details, conflict resolution and relationship building.
- Possesses computer literacy, ability to work on excel, PowerPoint, word and customized company based applications.
- Agents should also be able to help establish our reputation as a company that offers excellent customer support during all post-sales procedures.
Please note - We work 6 days a week (Mon - Sun), rotational shifts - 24/7.
