Aftermarket Director ADG

AD24 Director ADG

Berlin-Germany

We're leading the transition to zero-emission mobility.

Alexander Dennis is a global leader in the design and manufacture of double deck buses and is the UK’s largest bus manufacturer.

At Alexander Dennis, and across NFI and our family of brands, we are helping to save the planet. Through our Sustainability Pledge, which guides our daily actions and long-term planning, we are passionate about creating a better product, a better workplace, and a better world. To learn more about our Environmental, Social, and Governance (ESG) journey check our website. Our diverse, dynamic and resourceful team members embrace challenges every day which makes us the successful international company that we are.

Are you ready to embrace the challenge? Come build the future with us and apply directly to your dream job!

POSITION SUMMARY:

We’re looking for an experienced Director to lead the development and management of our AD24 business in Germany. You will be responsible for building and managing a high-performing team and overseeing all aspects of service, parts, and customer care. With a focus on service excellence, you will ensure our business meets its objectives while maintaining strong relationships with key stakeholders and driving operational performance.

This position is ideal for a seasoned automotive service professional with a proven track record in multi-site service management, strong commercial acumen, and leadership expertise. You will have the opportunity to shape the AD24 strategy, work closely with cross-functional teams, and ensure that our customers experience the highest standards of service and reliability.

If you are passionate about the automotive industry and ready to make a significant impact, we would love to hear from you!

WHAT YOU WILL DO:

• Build a high-performing aftermarket team, alongside the necessary facilities and infrastructure, to fully support BVG in infant care, warranty, campaigns, and parts/service sales.
• Oversee the service performance for the market area, ensuring the business plan is delivered effectively.
• Manage aftermarket operations and staffing within agreed budgetary limits.
• Maintain a relentless focus on fleet availability, ensuring all KPIs are met on time and aligned with business objectives.
• Ensure all key controls (ICFR Internal Controls) identified under their area of responsibility are designed and operating as outlined in the internal controls over financial reporting.
• Ensure policies and processes are established and adhered to ensure goals and objectives for all regulatory and legal requirements are met including organisational quality, environmental, health & safety programs.
• Ensure adequate stock levels to meet customer needs, with thorough planning for stock requirements and purchases.
• Allocate sufficient resources to prevent customer performance penalties and ensure seamless operations.
• Oversee day-to-day business activities, acting as the primary liaison with customers.
• Engage with customers regularly, attending meetings to address and resolve any issues promptly.
• Provide comprehensive training to customers on Alexander Dennis products and their operation.
• Collaborate with functional teams to ensure smooth and effective operations within the market area.
• Ensure all vehicle issues are reported and resolved through the correct processes to reach satisfactory conclusions.
• Continuously update product knowledge and improve customer offerings to increase sales opportunities.
• Champion the Alexander Dennis culture of quality and excellence, delivering an outstanding customer experience.
• Lead recruitment, development, training, and performance management of direct reports and the overall team.
• Maximise conversion rates for customer opportunities.
• Handle all internal and external customer and supplier interactions with professionalism.
• Provide direct aftermarket support for customers across Europe.
• Develop service strategies for both new and existing customers/markets and create aligned business plans in consultation with relevant stakeholders.

WHAT YOU NEED TO BE SUCCESSFUL:

• Must be a German national or have the right to reside in Germany.
• Fluent in both German and English (oral and written).
• Degree, diploma, or equivalent in engineering or a relevant business discipline.
• Holding a passenger bus driving license is preferred but not essential.
• Proven leader in automotive service/aftersales with experience in multi-site service, R&M, and aftersales networks; dealership experience with commercial acumen and engineering expertise is ideal.
• Experience managing vehicle service teams in Germany, particularly in public transport, is advantageous.
• Strong focus on addressing vehicle issues with urgency and providing sustained solutions.
• Background in vehicle engineering (HGV or PCV) with knowledge of modern engines, gearboxes, braking, electrical systems, diagnostics, and repairs.
• Skilled at leading teams to deliver service excellence through visible leadership, industry expertise, and effective communication.
• Commercially and financially astute with high integrity.
• Experience in managing multi-disciplinary teams and working with P&L, budgets, and management accounts.
• Ability to leverage financial and commercial data for business decision-making.
• Strong negotiation, influencing, and conflict management skills.
• Comfortable engaging with customers at all levels.
• Excellent people management and leadership skills, driving performance through teams.
• Automotive industry experience with a track record in sales, profit delivery, cost control, and stock management.
• Committed to delivering excellent customer care and enhancing product knowledge.
• Flexible and adaptable in a dynamic environment.
• Strong written, verbal, and computer skills (Word, Excel, PowerPoint).
• Able to organise work independently and perform well under pressure.

WHY JOIN OUR TEAM:

• Generous salary & package – we reward our people at the level they deserve.
• A 40-hour working week, with flexible working options, giving you that much needed work/life balance.
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.
• Annual leave entitlement which increases with tenure.
• Pension scheme to help you save for the future.
• Access to our Employee Assistance Programme which offers practical, impartial support on issues impacting your life.

OUR WHY:

We move people. The world's most precious cargo.

We are driven by our purpose: we move people. Our vision is to lead the evolution of sustainable on-road mass transportation and mobility and our mission is to design, deliver, and support market-leading bus and motor coach solutions that are safe, accessible, efficient, and reliable.

NEXT STEPS:

If this sounds like you, and you’re interested in coming ‘aboard’, then we would love to hear from you. Please complete our online application form and attach your CV!

We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.

If you are an internal applicant, you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role.

Due to the volume of vacancies and applications, we would prefer that you submit your application online. If however, you require an alternative method of applying, please give us call on +44 1324 621 672 or send an email to [email protected]

IND-H