Position Overview:
Join our pre-sales team of AI specialists as a Solution Architect, partnering with customers to co-create solutions and expand ServiceNow’s presence in the market of Intelligent Automation and Generative AI.
Key Responsibilities:
To be successful in this role, you should have:
Experience: 10 years of experience in presales or consulting, where you have had direct customer engagements.
• AI Expertise: 3+ years of technical experience selling AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI.
Communication Skills: Strong presentation strength in articulating and logically communicating AI concepts to both technical and non-technical audiences.
Strategic Understanding: Ability to understand the “bigger picture” and the business drivers for using AI and Automation technologies.
Technical Proficiency: Development experience using cloud-based AI platforms. Knowledge of Nvidia LLMs and Microsoft Azure Python skills are highly valued. Experience with large relational/NoSQL data stores and transformation techniques to make data consumable by AI models.
Certifications: Certification in a major AI platform (e.g., Microsoft Azure OPENAI), experience with LLMOps is valued.
Product Knowledge: Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued.
Travel: Ability to travel up to 50% of the work week to support technical sales activities.
Additional Relevant Experience:
Industry Experience: Experience working in a fast-growing tech company including software, cloud, or customer experience of the same.
Sales Expertise: Experience in Value-Based Selling or Solution Selling.
Sales Process Understanding: Understanding of the sales process and being a trusted advisor for Specialist Sales, account management, and the extended sales organization.
FD21
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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