ESSENTIAL DUTIES AND RESPONSIBILITIES:
We are seeking an experienced Office 365/Active Directory/SSO Administrator to manage and optimize our Office 365 environment, Active Directory (AD) infrastructure, and Single Sign-On (SSO) systems. The ideal candidate will ensure seamless user access, enhance security, and maintain operational efficiency across these critical platforms. This role requires a strong technical background, problem-solving skills, and the ability to work collaboratively with IT teams.
Key Responsibilities:
· Office 365 Administration:
- Manage and support Office 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive for Business.
- Configure and maintain user accounts, licenses, and permissions within the Office 365 environment.
- Monitor and troubleshoot Office 365 issues, including email delivery problems, service outages, and performance issues.
- Manage tenant application integration permission to support such as Microsoft Graph API to manage and automate Office 365 tasks and retrieve organizational data
- Manage EWS permissions to support integration and functionality of Exchange Online services.
- Implement and manage Office 365 security features, such as data loss prevention (DLP), multi-factor authentication (MFA), Intune mobile device management(MDM) and mobile application management(MAM) and compliance policies.
· Active Directory Administration:
- Administer and maintain Active Directory (AD) infrastructure, including user accounts, groups, organizational units (OUs), and Group Policy Objects (GPOs).
- Manage AD replication, domain controllers, and DNS settings to ensure optimal performance and availability.
- Perform regular backups and restores of AD data and manage AD schema updates as needed.
- Troubleshoot and resolve AD-related issues, including authentication problems, replication errors, and security breaches.
- Integration with HR system for employee onboard and offboard process.
- Monitor and maintain directory synchronization between on-premises Active Directory and Office 365.
· Single Sign-On (SSO) Management:
- Implement and manage SSO solutions, ensuring seamless user access to multiple applications with a single set of credentials.
- Integrate SSO with various applications and services, including internal and third-party systems.
- Monitor and troubleshoot SSO-related issues, including authentication failures and integration problems.
- Maintain and update SSO configurations to comply with security best practices and organizational policies.
· Security and Compliance:
- Ensure the security and integrity of Office 365, Active Directory, and SSO systems by applying patches, updates, and security configurations.
- Regularly review and update group policies and permissions to align with business requirements.
- Conduct regular security assessments and audits to identify and address vulnerabilities and compliance issues.
- Collaborate with the InfoSec team to implement and enforce security policies and procedures.
· Documentation and Reporting:
- Maintain detailed documentation of system configurations, procedures, and troubleshooting guides for Office 365, AD, and SSO.
- Generate reports on system performance, user activity, and compliance status for management review.
· Collaboration and Support:
- Work closely with IT support teams, system administrators, and other stakeholders to address and resolve user access issues.
- Provide technical support and training to end-users and IT staff regarding Office 365, AD, and SSO systems.
· Continuous Improvement:
- Stay up-to-date with the latest developments and best practices in Office 365, Active Directory, and SSO technologies.
- Recommend and implement improvements to enhance system performance, security, and user experience.
REQUIRED:
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Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
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Experience: 3+ years of experience managing Office 365, Active Directory, and SSO systems, with hands-on experience in tenant management using Microsoft Graph and EWS.
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Certifications: Relevant certifications such as Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Office 365 Administrator, Identity and Access Administrator or equivalent are preferred.
SKILLS:
- Proficiency in managing Office 365 services and features.
- Strong experience with Active Directory administration and Group Policy management.
- Experience with SSO technologies and protocols (e.g., SAML, OAuth, OpenID Connect).
- Hands-on experience with Microsoft Graph API for tenant management and EWS permissions.
- Knowledge of security practices and compliance requirements related to Office 365 and AD.
- Familiarity with PowerShell scripting for automation and management tasks.
- Excellent problem-solving skills and the ability to troubleshoot complex issues.
- Strong communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
