Job Title: Compliance Administrator
Location: Bracknell, Berkshire (office based)
Working hours: 20 hours a week
Temp to Perm
HealthHero is a digital-first, end-to-end healthcare provider. We connect smart digital tools with gold-standard clinical expertise to enhance people’s whole health and optimise healthcare efficiency.
As HealthHero expands the Private GP/CP health service, the need for ongoing safe compliance and resourcing is key to ensure staffing levels meet the service demand. This role exists to support the business in onboarding and maintaining the CP’s/GP’s in a timely manner, following policy and protocols correctly. To be available to complete any GP/CP resourcing activity such as interview, onboard and train GP’s/CP’s in the evenings & weekends where appropriate.
This role will assist in delivering key quality compliance objectives to contribute to achieving an outstanding rating from a CQC inspection. The role description below is not exhaustive but will define the main responsibilities and requirements of the position.
Requirements
- To ensure that all forms of communication activity represent HealthHero as a highly professional organisation delivering high quality service and promoting a positive working environment in line with the company policies & procedures.
- To build a strong & professional supportive relationship with all GP’s promoting a highly sought-after work culture where GP’s recognise and celebrate the clinical quality through a safe, caring, effective & responsive service.
- To support and deliver GP onboarding activities, namely contacting via phone or email,
- background checks, arranging IT equipment, onboarding and training according to company policy & procedures.
- Process all paperwork in accordance with requirements, including but not exclusive to compliance checking, accurate and timely data inputting, identifying issues etc.
- To document all company and personnel information with attention to detail following all GDPR and data protection guidance.
- To work with all necessary departments within HealthHero Solutions to achieve a smooth and professional GP onboarding process contributing to HealthHero Solutions being an employer of choice.
- To deliver the requirements of our compliance policy and procedures demonstrating attention to detail, clear communication, effective and efficient responses that leads to a positive outcome for all parties involved.
- To keep up to date and accurate GP records using agreed quality monitoring systems in order to accurately monitor the process of all compliance requirements.
- To update GP and staff details when required on the appropriate platforms.
- To track and provide key onboarding data for reporting purposes.
- To undertake relevant training as and when required in order to effectively deliver the role
- responsibilities.
- To carry out activities as requested by the Senior Management Team as and when required to support the business objectives.
- Managing the compliance renewal of existing GPs via Credentially.
- Completing GP compliance audits.
- Supporting the Patient Experience Team & Call Centre with ad hoc support when necessary.
Essential selection criteria
- Good attention to detail
- Proficient in Microsoft Office
- Previous Administration experience
- Excellent written and verbal commination skills
Benefits
- You will receive ongoing training and support
- Opportunity for career progression, from operator into operations management, HR and IT/ Tech Tribes
- Company Pension scheme
- Access to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme
- 20 days holiday +8 days bank holiday (pro rata)
- Free parking
GENERAL
This post is one of continual development. The job description is intended as a guide to the principal duties and responsibilities of the post and complements individual objectives set in line with HealthHero Solutions annual business objectives. Responsibilities will be reviewed periodically in line with service priorities and duties may change or new duties be introduced after consultation with the post holder.
