ORGANIZATION SUMMARY:
World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.
In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
World Relief seeks an Administrative Support Associate. This position will be a part of the Initial Resettlement Team that provides services to newly arrived refugees. This role’s primary responsibility covers administrative tasks and home visits for clients enrolled in the Matching Grant program. This role reports to the Initial Resettlement Manager and Workforce Development Director.
This is a limited-term position funded through a grant agreement until December 20, 2024 and contingent upon funding extension.
Role & Responsibilities
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Administrative Tasks
- Enrolling clients in to the Matching Grant (MG) program in to the organization’s secure database.
- Creating and copying case notes in database
- Copying, scanning and uploading client documents to database
- Requesting financial support such as rental, cash, or utility assistance
- Developing paperwork for client tasks such as budgets and enrollment forms
- Updating internal tracking systems for program to track enrollment and self sufficiency status
- Reviewing client files and notes to ensure accuracy as well as grant compliance
- Other duties as assigned by the Initial Resettlement Manager or Workforce Development Director
Client Services
- Transporting clients to cash or deposit cash assistance checks
- Delivering documents and other paperwork to clients
- Scheduling 180 and 240 day home visits as well as securing interpretation
- Completing home visits at 180 and 240 days post enrollment to determine self sufficiency
- Develop budgets with clients and collect paystub copies at day 180, day 240, and after an significant income changes
- Contact clients to request utility bill copies
- Other case management services as needed to support client self sufficiency
Knowledge, Skills, & Abilities
- Strong ability to communicate in English verbally and in writing
- Organization and ability to manage multiple tasks
- Takes initiative and team player
- Experience working with diverse populations is preferred
- Attention to detail
Requirements
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
- Proficient in basic Microsoft Word, Outlook, and Excel
- 1 year of driving experience in the US
- Good driving record
- Access to own transportation to commute to work sites in DuPage and Aurora areas
- Willingness to drive clients to appointments if needed
- Reliable and punctual
World Relief offers a competitive benefits package (25 hours + per week):
- Medical, Dental, Vision
- Offer 16 company Paid Holidays + 4 additional Personal days per year!
- Paid Sick and Vacation Time
- Paid Parental Leave (12 weeks for qualified employees)
- FSAs: Medical & Dependent Care, & Commuter Funding
- Supplemental Life Insurance (employee, spouse, and children)
- Critical Illness, Hospital Indemnity, and Accident insurance policies
- Legal Shield Insurance
World Relief pays 100% for eligible employees:
- Group Term Life (employee, spouse, and children)
- Long Term & Short-term Disability
- Accidental Death and Dismemberment (AD&D)
- Long Distance Travel Insurance
World Relief offers a competitive benefits package for Part-time positions (less than 25 hours per week):
- Offer 16 Paid Holidays
- Sick time available as required by state/local law
All part-time employees are eligible for the following benefits:
- Employee Assistance Program (EAP)
World Relief - Retirement:
- Eligibility: After 1000 hours in a year
- Automatically enrolled at 4%
- 401K & Roth through Fidelity
- WR matches up to 4%, then an additional quarter percent up to 10%
World Relief Discounts (Immediately Eligible):
- Verizon
- Pet Insurance through Nationwide
- Home and Auto insurance through Liberty Mutual
- Working Advantage Discount Program
- Active & Fit Gym Membership
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
· The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
· Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
· The employee frequently is required to sit, reach with hands and arms, talk and hear.
WORK ENVIRONMENT:
· General office setting. World Relief also offers hybrid and remote schedules for limited positions.
· Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
· Year-end archiving activities involve repeated lifting and bending.
· Physical, emotional and intellectual demands
· Equipment used: Employee computer (desktop or laptop), printer, and copier.
· All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
We are proud to be an EEO/AA employer M/F/D/V.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
Legal Background in the United States
World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.
In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.
Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.
