Wellpower provides you with the support you need to help you develop a career in helping others succeed. We innovate, adapt, and leverage the diverse perspectives of the people on our team and the people we serve in everything we do.
Wellpower values and is strengthened by diversity. We are committed to ending bias and discrimination in our community and ensuring equity within all aspects of our organization. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Administrative Assistants provide courteous and professional customer service to the people we serve, staff, and visitors. Provide front and back office clerical services including but not limited to: maintaining schedules, answer phones, produce reports, track data, room reservations, mail distribution, records maintenance, and general administrative support to teams at the Recovery Center. Assist staff, managers, and/or other supervisors as assigned. Bilingual (Spanish speaking) preferred
Schedule: Monday - Friday 8am - 5pm (Fully On Site)
Location: 4455 E 12th Ave, Denver CO, 80220
Learn more about Wellpower:
Compensation & Benefits:
Administrative Assistant - $25.69/hr
Language Differential: $1- $2.50/hr
All full-time, benefits eligible employees will be eligible for MHCD’s benefits plan. For a full description of benefit offerings, please visit: https://mhcd.org/workplace-of-choice/.
Wellpower is committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification/licensure (rather than wage history). Toward the principle of equal pay for equal work, we post and hire within defined hiring salary ranges. We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range.
Responsibilities & Duties:
- Create a positive experience for the people we serve and guests through professional conduct and customer service at the front desk. Ensure 2 rental assistant offices are aesthetically pleasing, safe, and friendly for all guests.
- Receive and screen telephone & email communications ensuring people we serve are directed to the appropriate destination in a timely fashion.
- Maintain positive interpersonal interactions with internal and external customers. Apply situational awareness and appropriate techniques to handle situations before they escalate.
- Maintain Outlook calendar, tasks, room reservations and meetings, and fulfill email requests as appropriate.
- Maintain each consumer’s HIPAA rights, and other protections of confidentiality and privacy.
- Maintain records and files which includes scanning, archiving, & record retrieval.
- Organize, compose, and produce letters, memoranda, reports, and other documents, ensuring grammar, spelling, and punctuation are correct. Compose some routine correspondence.
- Generate, print reports, & perform tasks out of ELITE, the Division of Housing system, as requested & required by the standards of HUD & the State of Colorado.
- Maintain appropriate boundaries that avoid creating dual relationships.
- Replace toner and paper in equipment.
- Copy/scan/fax information as required.
- Sort and distribute incoming mail and prepare outgoing mail.
- Attend meetings as assigned.
- Accurately schedule consumer appointments with rental assistance staff including annual recertification's, tenant conferences, & inspections.
- Ensure prompt, accurate, and efficient handling of documents for filing and scanning: items such as consumer identification, medical record number, & team number. Make sure consumer records are accurate and complete.
- Follow organizational and departmental procedures, rules and guidelines. Execute all benchmarks and deliverables assigned.
- Complete requisitions for needed office supplies and equipment. Coordinate basic office maintenance and janitorial needs.
- Maintain a trauma informed environment of wellbeing.
- Perform other duties as requested.
Requirements & Qualifications:
High School Diploma or equivalent and a minimum of two years: Administrative Assistant, Customer Service, or Receptionist experience, plus the ability to type 60 wpm are required. Work experience at a health clinic or mental health organization preferred.
Or,
Bachelors degree plus a minimum of 2 years working as a mental health clinician and the ability to type 60 wpm required.
SKILLS AND COMPETENCIES:
- Knowledge or ability to learn and practice trauma informed principles and practice
- Bilingual Spanish preferred but not required.
- Proficiency with a variety of software applications including but not limited to: Microsoft Word, Excel, Outlook, Zoom, Microsoft Teams, Avatar. Proficient understanding of computer language and functionality.
- Ability to work with many disruptions and multitask.
- Must develop proficiency in scheduling and electronic health record systems.
- Strong organizational skills and ability to create and maintain spreadsheets.
- Knowledge and use of grammar, spelling, punctuation and word definitions. Communicate in a positive manner, both verbally and in writing.
- Able to critically think through situations or circumstances that will allow you to work independently. Ability to resolve problems quickly and objectively.
- Strong work ethic reflecting accountability, responsiveness, and commitment to Wellpower’s mission.
- Must be able to work well with consumers of diverse populations.
TYPICAL DEMANDS: Ability to sit, stand, bend and reach, operate standard office equipment such as phone, computer, copier/printer/scanner, and other business machines. Occasional lifting up to 50 lbs.
Tuberculosis (TB) screening, testing - TB screening and testing, is required and must be completed prior to hire ( i.e., preplacement), and maintained during employment
