We are currently looking to appoint a Administration Team Leader in partnership with an SME family run business based in Watford.
As the Administration Team Leader, your role will involve overseeing and managing a small team of administrators to ensure smooth and efficient operations of the administrative processes whilst also being hands on in the day to day sales administration. . This role will be ideally suited to someone with excellent organisational, communication, and problem-solving skills.
Salary: £35,000 - £45,000 (DOE)
Benefits: 25 days holiday + Statutory, Pension
Hours: Monday to Friday 07:30am-4:30pm (office based)
Training & Future Options: At their company, they are committed to providing ongoing training and development opportunities to help you excel in your role. Future progression within the company may be available based on organisational needs.
Responsibilities and duties:
- Planning and coordinating administrative procedures and systems and devising ways to streamline processes and improve productivity (SLA's etc)
- Assessing customer service performance and provide feedback, coaching and guidance to ensure maximum effectiveness
- Managing and developing a small team of administrators. Including regular 1-2-1’s and performance reviews
- Handling incoming customer calls & enquiries, ensuring customer needs are met with follow up accordingly
- Processing sales orders, liaising with internal departments such as purchasing, operations and projects
- Creating works orders for the production team, with high levels of accuracy
- Creating new customer accounts on the system, with relevant checks and information provided
Requirements
- Previous experience of a similar role, managing a team within an SME environment
- Ideal experience would come from a technical industry such as manufacturing, specifications, construction or interior contracting
- Excellent organisational and time management skills
- Strong communication and interpersonal skills
- Proficiency in MS Office packages and CRM/ERP systems
- Attention to detail and ability to handle multiple tasks simultaneously
- Proactive and able to identify and address issues efficiently
- Flexibility and ability to adapt to changing priorities
