Position Summary
This position provides the service of administering key components of MFC’s Equipment Management Services programs. This includes but not limited to program enrollment and invoicing for Product Link, SOS, Cat Inspect, Foresight, and other fleet management programs.
Position Duties/Responsibilities
Primary Responsibilities:
- Maintain database on equipment and customer access to all telematics platforms (Ram, Vision Link, My.cat.com, SOS, advanced productivity)
- Manage telematics subscription levels for new and existing machines/engines
- Create and manage customer CWS ID’s universal customer identifers as appropriate
- Develop and manage custom reports as required including fleet and condition monitoring elements reports
- Manage billing for extended service coverages as needed
- Maintain Equipment Data records for all Michigan Cat units. Internal and external for both equipment and engine.
- Create, modify, and maintain Cat Inspect data base for Michigan and Macallister
- Maintain CVA Foresight database for both equipment and engine.
- Develop and generate custom reports as required including fleet and condition monitoring elements reports
- Provides reports and communication to all appropriate personnel regarding Product Link issues, including troubleshooting and software updates including Cat Digital Support
Position Requirements
Required:
- High School Diploma or GED
- At least 1 to 2 years of experience in related field
Preferred
- Associates or Bachelor’s Degree Preferred in related technical field
- 3 years or more of experience in related field, preferably analytics.
The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.
MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)
