ORGANIZATION SUMMARY:
World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.
In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
The Admin & Enrollment Coordinator is an integral part of the Economic Empowerment team and is typically the first point of contact with clients. This position provides detailed administrative support to programs that help clients achieve rapid financial self-sufficiency through employment and career advancement through career pathways programs. This position provides virtual or in-person presentations of the programs to clients. This position is responsible for completing program assessments, intakes, enrollments, reporting, and other administrative tasks essential to the functioning of the department. This position has direct contact with clients and is often required to use interpreters to communicate.
Role & Responsibilities
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Program Outreach and Orientation:
- Coordinate outreach initiatives aimed at providing immigrant communities in the Greater Sacramento area with information regarding employment and career pathways program opportunities
- Develop and update program presentations and program flyer information
- Ensure potential clients are provided with program orientation and clients understand program requirements
Intake and Assessment:
- Monitor the program referral form daily and contact the clients within 48 hours
- Assess the potential client's documentation and determine program eligibility
- Ensure the potential clients understand the program requirements before enrollment
- Refer the potential client to other programs for additional support if ineligible for World Relief Sacramento programs
Enrollment:
- Follow the Program enrollment process and enroll the clients in the program, including, but not limited to:
- -Completing client assessments and intakes for employment programs;
- -Accurately update and maintain WRS systems with client enrollment information (Dynamics, Teams, case notes, case files);
- -Assist with case and file compliance for state and federal monitoring
- Complete the enrollment process, including completing and signing the enrollment paperwork according to the program requirements
- Brief the Employment Specialists about the client's needs and background, including the client's education and work experience background, English proficiency, and other needs
Record Management and Reporting:
- Accurately enter client data into Microsoft Dynamics and the internal department tracker in a timely manner
- Ensure documentation and reporting requirements are met in accordance with grant standards;
- Ensure department client trackers and Microsoft Dynamics are up to date
- Maintain accurate case files and client notes for program participants
- Perform weekly/monthly reports to the management team and donor Administrative Support
- Evaluate and improve program admin and enrollment process as needed
- Work on projects to improve program client resources
- Collaborate with the team for department classes or job fairs
- Drive clients to appointments or classes as needed
- Participate in staff meetings and other staff development opportunities
- Other duties as assigned
Knowledge, Skills, & Abilities
- Ability to demonstrate WRS values consistently: Competence, Integrity, Excellence; Initiative, Learning, Growth; Respect, Teamwork, Connection; Compassion, Courage, Wholeheartedness;
- Highly organized and systems-oriented with great attention to detail
- Ability to work in a fast-paced environment with deadlines
- Highly self-motivated and comfortable working toward case, department, and office goals
- Ability to utilize communication over internet tools such as Zoom and other programs;
- Proven experience teaching or making presentations
- Ability to work effectively and sensitively with people of diverse cultural and religious backgrounds;
- Ability to speak clearly and comfortably on the phone with partners and participants, which include people with limited English abilities and the use of interpreters
- Responsive and readily available to clients, staff, volunteers, and community partners, interacting professionally with a customer-service mindset
- Dependable and consistent in attendance and performance, while flexible and adaptable to the needs of clients and changing program realities Previous experience with interpreters is a plus
Requirements
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
- Pass a background check
- Strong knowledge of Microsoft Office applications (Word, Excel, PowerPoint, cloud storage, etc.)
- Fluency in written and spoken English
- Minimum of 2 years experience in administrative work with a proven track record of accuracy and detailed organization
- Valid driver's license, access to a reliable vehicle, and clean driving record
World Relief offers a competitive benefits package (25 hours + per week):
- Medical, Dental, Vision
- Offer 16 company Paid Holidays + 4 additional Personal days per year!
- Paid Sick and Vacation Time
- Paid Parental Leave (12 weeks for qualified employees)
- FSAs: Medical & Dependent Care, & Commuter Funding
- Supplemental Life Insurance (employee, spouse, and children)
- Critical Illness, Hospital Indemnity, and Accident insurance policies
- Legal Shield Insurance
World Relief pays 100% for eligible employees:
- Group Term Life (employee, spouse, and children)
- Long Term & Short-term Disability
- Accidental Death and Dismemberment (AD&D)
- Long Distance Travel Insurance
- Employee Assistance Program (EAP)
World Relief - Retirement:
- 401K & Roth
- WR matches up to 4%, then an additional quarter percent up to 10%
- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.
World Relief Discounts (Immediately Eligible):
- Verizon
- Pet Insurance through Nationwide
- Home and Auto insurance through Liberty Mutual
- Working Advantage Discount Program
- Active & Fit Gym Membership
World Relief is honored to be recognized with the Silver-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
· The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
· Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
· The employee frequently is required to sit, reach with hands and arms, talk and hear.
WORK ENVIRONMENT:
· General office setting. World Relief also offers hybrid and remote schedules for limited positions.
· Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
· Year-end archiving activities involve repeated lifting and bending.
· Physical, emotional and intellectual demands
· Equipment used: Employee computer (desktop or laptop), printer, and copier.
· All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
We are proud to be an EEO/AA employer M/F/D/V.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
Legal Background in the United States
World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.
In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.
Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.
