Acquiring Business Analyst

Viva.com is Europe’s first acquirer powering merchant payments acceptance across 24 countries and 1.165+ devices. With an ECB approved banking license and presence in 24 European markets, Viva.com’s Tap on Any Device technology for in-store payments, Smart Checkout payment gateway for online payments, and marketplace payment solution, help European businesses of any size to accept and manage payments how they want. All of Viva.com’s technology is built in-house over MS Azure, and is fully scalable, supporting any payment checkout journey.

Viva.com provides a seamless, conversion-boosting omnichannel payments platform, featuring acceptance of 40+ payment methods across 17 languages and 9 currencies. Viva.com’s ever-expanding financial services' suite includes value added features such as Real-Time Settlement; Offline Payments minimising chances of losing a sale; a Viva.com business debit card to manage corporate expenses, while reducing acceptance fees to as low as 0%; and Merchant Advance. 

The Role
The Acquiring Business Analyst will be responsible for analyzing, developing, and optimizing acquiring strategies and processes. This role will work closely with cross-functional teams, including Business, Sales, Finance, and IT, to identify opportunities, enhance customer acquisition, and maximize revenue growth. The ideal candidate will have a strong analytical mindset, excellent communication skills, and a deep understanding of acquiring industry trends and best practices.

Responsibilities

• Understanding and executing long-term business strategies based on the organization’s vision, mission, values and objectives;
• Communicating strategic project status, risks, and issues to stakeholders, including upper management;
• Collaborate with technical teams to design solutions that meet business requirements;
• Ensure services meet client requirements and are delivered on time and within budget;
• Develop and uphold service level agreements (SLAs) and key performance indicators (KPIs) to monitor service quality;
• Act as the primary point of contact for internal & external clients, managing service-related issues and inquiries;
• Work with other departments to ensure seamless service delivery and resolve any interdepartmental issues;
• Implement best practices and innovations to enhance service delivery efficiency and effectiveness;
• Allocate and manage personnel, tools, and technology to ensure optimal service delivery.

Requirements

To be considered you should have:

• Bachelor’s degree in information technology, or a related field. Master’s degree preferred;
• Minimum of 5-7 years of experience in service delivery, project management, functional analysis or a related field preferably in Acquiring;
• Relevant certifications such as ITIL, PMP, Six Sigma, Agile Methodologies, etc. not required but advantageous;
• Experience in the financial services or payments industry is required;
• Strong leadership, communication and interpersonal skills;
• Knowledge of project management and service delivery methodologies;
• Proficient in using service management software and tools;
• Ability to manage multiple projects and priorities simultaneously;
• Customer-focused mindset with a commitment to delivering high-quality services;
• Strategic thinker with a proactive approach to problem-solving;
• Strong attention to detail and organizational skills.

Benefits

💸 Competitive compensation package;

Annual bonus based on your performance and targets’ achievement;

🏥Private health insurance for you and your family;

💻Top of the Line tools and equipment;

🏃🏽‍♂️Employee Wellness Program like Daily group sessions led by professional coaches;  

📚Career development and regular feedback to develop your skills.