We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
The Accounts Receivable Specialist will be responsible for managing and processing incoming payments, ensuring accuracy and efficiency in the recording of financial transactions. This role is critical in maintaining the financial health of the organization by overseeing all aspects of accounts receivable.
Job Responsibilities:
- Process and manage incoming payments in compliance with financial policies and procedures
- Generate client invoices as directed, problem-solve invoicing discrepancies and escalate issues as needed
- Be the first point of contact for handling delayed client payments, maintaining professionalism in all points of contact
- Perform day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivables’ data
- Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted
- Verify discrepancies and resolve clients’ billing issues
- Generate financial statements and reports detailing accounts receivable status
- Facilitate payment of invoices due by sending bill reminders and contacting clients
- Maintain professional email and phone etiquette in all communications with customers
- Collaborate with other departments to ensure billing accuracy and resolve client disputes
- Prepare and submit regular reports on the status of unpaid accounts and any collection actions taken
- Maintain accurate records and ensure that all transactions are compliant with financial regulations
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Perform other duties as assigned
Minimum Qualifications:
- 2+ years of experience in an Accounts Receivable role
- Strong analytical and problem-solving skills
- Strong attention to detail and accuracy in financial record-keeping
- Excellent communication skills
- Proficient in Microsoft Office Suite (Word, Excel).
- Experience with accounting software (e.g., QuickBooks, SAP) is a plus
Core Competencies:
- Accounts Receivable Processing
- Financial Data Analysis & Reconciliation
- Internal Controls & Compliance
- Problem Solving & Attention to Detail
- Communication & Collaboration
- Accounting Software Proficiency
Ninja Perks and Benefits
*Full time employees
● Competitive compensation
● Adherence to government-mandated benefits
● Retirement Savings Program with Company Matching
● Life Insurance
● HMO on day 1
● Paid time off, birthday leave
● Bonus and incentive plans
● Opportunities for skills training and personal and professional development
● Employee Referral Program
● Beautiful office space (for onsite employees)
● Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
