Position Summary:
Responsible for proactively working with customers to collect past due invoices and to ensure customers are receiving account statements and invoices to facilitate payment. Responsible for resolving past due direct and intercompany customer billings. This position will also assist Accounts Receivable (AR) Customer Master data maintenance, ensuring tax withholding certificates are current for each customer, assisting with the AR month end, quarter end and year end close processes as required.
Primary Responsibilities:
- Perform all work in compliance with company policy and within the guidelines of BFDX’s Quality System.
- Working knowledge of ERP systems and the Accounts Receivable function as well as foundational understanding of debits and credits as they relate to Accounts Receivable.
- Make collection calls for outstanding past due invoices, maintain appropriate customer credit limits, place accounts on hold as necessary for collections.
- Set and meet weekly collection goals.
- Keep accurate notes and follow up actions in FSCM module of SAP.
- Working to resolve payment issues by providing documentation, entering invoice information in customer websites, and assisting in negotiating customer payment plans on past due balances.
- Develop a working knowledge of our sales process and types of instrument ownership so an effective communication can occur with the customer and Territory Sales Manager when accounts become past due.
- Understand customer structure including sold to/bill to partners and customer types in SAP.
- Interact with the AR Manager, SR Manager, Controller, and/or Legal on any customer bankruptcies, fraud, or reorganizations.
- Provide support in clearing AR email inbox daily.
- Provide support in gaining exemption certificates for about to expire certificates.
- Work with internal and external customers to provide data as requested.
- Assist with the annual audit and any related interim procedures.
- Monthly account reconciliations as assigned.
- Other special projects as assigned.
Education, Skills, & Experience:
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High School Diploma or GED with 2+ years of AR credit and collections experience is required
- Experience with SAP preferred but not required
- Experience in a high volume space highly desired
- Medical/Life Science industry experience is preferred.
- Experience in uploading invoices to WAWF and DFAS is preferred.
- Intermediate knowledge of Excel, Word, Microsoft Office, and Internet.
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