Bachelors Degree preferably Major in Finance, Business, or Accounting.
2-5 years of professional experience in collections, payment application, deductions, or other related accounts receivable functions.
Experience in Account Receivable processes - Credit and Collection, Cash Application. Knowledge in Billing, Credit, Debit and Goods return knowledge preferred.
Small group project or process improvement initiative
"Excellent verbal and written communication skills.
Excellent interpersonal skills and ability to work in a multi-cultural setup."
▪ Contact assigned customers regarding past dues via generic email and record all activities in SAP notes.
▪ Run and review of aging to choose accounts to follow up
▪ Checking and Responding to emails of customers in relation to the follow ups made
▪ Checking General Ledger for Payment that came in then update worksheet
▪ Checking and responding to emails from Customer Service whenever there is an order on hold
▪ Reconciliation of accounts and sending this customers if needed
▪ Checking reason accounts are blocked
▪ Sending of Statements to Customers & Pre-collection as requested
▪ Sending of Invoices/PODs/Credit Memos as per request of customers
▪ Return problematic accounts to local collections representatives with an explanation of the reason for the return
▪ Understand customer profiles and their related sensitivities
▪ Forwarding issues/concerns of customers to local office (collections, sales, customer service)
▪ Issue requests for refunds of cash on account or credit memos as needed
▪ Deduction Management
▪ Review accounts receivable aging schedule for delinquencies
• Work effectively in teams, including multi-disciplinary teams
• Demonstrates even-tempered, tactful, considerate and pleasant behavior• Presents and maintains a professional demeanor
• Self-starter, able to determine work steps based on management direction• Takes initiative and asks clarifying questions as necessary
• Demonstrated ability to manage multiple priorities and follow through on projects to completion • Maintains composure in a fast-paced, rapidly changing environment
• Consistently exhibits sound professional judgment• Ability to identify and analyze issues, prioritize and quickly recommend and implement appropriate solutions
• Demonstrated ability to achieve successful outcomes in handling difficult situations, customers and suppliers• Thinking critically and structuring analyses to solve poorly defined problems
• Basic project management skills, including understanding how to plan for own work in reasonable time frame and break tasks into achievable sub-tasks• Strong analytical abilities, including ability to leverage Excel, Access and other quantitative analysis tools
• Strong business modeling experience• Ability to effectively interact with many levels of management in both one-on-one and multi-disciplinary group settings• Good written and oral communication skills
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