Key Responsibilities
- Vendor registrations and ongoing maintenance of vendor portals making sure they are active. identify any expiring or expired documents that need renewal, re-upload the necessary updated documents.
- Responsible and assisting in collecting all monies owing to Informa within credit control policies and procedures to ensure that collection targets are met.
- Collect monies owing from customers who have exceeded credit limits or terms to minimise bad debts (SSC Specific).
- Build close internal and external relationships with Sales and customers
- Responsible for ensuring all customer contact notes are entered and updated into Invevo and SAP.
- Manage the outstanding sales balances falling due and contact customers to obtain payment before the event start date if applicable to your division.
- Resolve queries in a timely fashion and collect aged debt with a view to minimising bad debt provision.
- Manage simple disputes through FSCM and escalate complex disputes to the Team Leader.
- Achieve the monthly cash collection targets set for your specific section of accounts.
- Responsible for looking after any unallocated cash items sitting on your set of accounts.
- Responsible for providing weekly reports to the Business detailing current levels of debt if applicable for your division.
- Provide/complete necessary documentation to customers to ensure the payment can be processed (vendor request forms, W9, W8, residency forms, tax exempt certificates, withholding tax certificates, etc.) (SSC Specific).
People Management Responsibilities
- General duty of care to colleagues.
- Work collaboratively across teams/businesses.
- Act as a role model to others.
- Provide help and a buddy system to other members of the team depending upon your level (SSC Specific).
Skills and Abilities
- Good communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts.
- Proficient skills in Excel, Word and Outlook are essential.
- Remain approachable under pressure.
- Knowledge and ability to use relevant internal systems.
- Act with integrity, tact and diplomacy.
- Work as part of a team.
- Ability to complete a variety of related tasks.
- Pro-actively solve problems.
- Excellent Customer Service skills.
- Good time management skills.
- Ability to be flexible within role.
- Excellent oral and written communication skills.
- Written and spoken Arabic.
Knowledge and Qualifications
- Good knowledge and understanding of all Credit Control processes and best practice.
- A thorough knowledge of SAP system is preferable.
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com
We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.
At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
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