This role will report to the Sr. Manager with responsibility of process excellence related to Global Accounts Payable operations which includes, Managing Invoice Operations, Tax and Statutory compliance, Customer Service, Cross-functional responsibilities and Change Management Projects with IT, Merger & Acquisitions, Product Management team. The position will work closely with the teams managing upstream and downstream processes to provide best in class results and desired outcomes.
The successful candidate is expected pay attention to details with deep knowledge of End-to-End Accounts Payable Process who can relate the dependencies around Procurement, Vendor Setup etc., US 1099 and 1042 filings, Global Tax compliance, and SOX controls, highly self-motivated and innovative, with proven experience in successfully supporting the Global Accounts Payable projects, quality, and excellent service delivery with actionable business insights.
What you get to do in this role:
- Manage Global AP operations that includes but not limited to AP Customer Service, Invoice Processing, Aged items clearing, Duplicate Invoice tracking, unposted invoice restoration, highlight any system issues.
- Team management with periodic growth and training opportunities to the team.
- Major focus to automate manual activities withing AP functions.
- First point of contact for any escalations, process challenges and system issues.
- AP Customer Service: Track all internal and external queries, ensure those are actioned promptly as per agreed SLA by maintaining high quality resolution and customer satisfaction.
- Conduct regular internal and external surveys to check the pulse on customer satisfaction. Take the feedback, identify scope for improvements and put action plan to drive efficiency.
- Accountable for service delivery against agreed and evolving KPI’s and SLA’s.
- Participate in projects, UATs, with a continued focus to bring process improvements within AP operations.
- Track all pending or future enhancements and work with Insights team to prioritize and get the open items resolved.
- Support strategic and cross functional initiatives and projects to meet desired results.
- Consolidate business needs and suggest best in class recommendations.
- Collaborate and partner with cross functional teams, business owners and global colleagues to identify and implement options to improve the systems and quality.
- Communicating and coordinating cross functionally to implement appropriate solutions.
- Update and ensure adherence to the AP policies, procedures, SOX controls / GRC, government and/or legal requirements.
- Flexible to work in various shifts (including night shift) as per business requirements is a must.
To be successful in this role you have:
- Bachelor’s Degree and 12+ years of experience.
- Extensive knowledge of SAP required.
- Knowledge of P2P functions, general accounting practices, and SOX requirements required
- Aspire to deliver an exceptional customer service and process excellence.
- A focus on innovation and continuous improvement.
- Business Partnership, build relationships and trust, share ideas, and work collaboratively.
- Knowledge of P2P practices across all systems.
- Superb attention to details and accuracy.
- Excellent interpersonal skills, an inquisitive mind, and the ability to work effectively with multiple, cross-functional stakeholders.
- Strong analytical skills and a critical thinker; must have the ability to use excellent judgment and resolve issues with dexterity and effective decision making.
- Excellent communications skills: written, verbal, and presentation.
- Results oriented: the ideal candidate must be result-driven and must thrive in a fast-paced, dynamic environment.
- Ability to operate successfully across diverse geographical locations and cultures.
- High level of self-motivation, leadership, and a positive attitude.
- Advanced proficiency with Microsoft tools (Excel, Outlook, Word, Visio, PowerPoint) required.
FD21
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
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