SUMMARY:
Hachette Book Group (HBG), a leading book publisher, is seeking a highly motivated candidate to join our Accounts management team. This position will help create and maintain Hachette's customer account database. In this role, you will play a key part in our operations by ensuring accurate and efficient management of customer data. You will communicate directly with customers, sales representatives, and various departments within HBG Fulfillment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Create, update, and maintain customer account records in our database.
• Review and analyze at times large Excel spreadsheets of customer data for various data management projects.
• Serve as a primary point of contact for customer inquiries and issues.
• Collaborate with sales reps and other departments to streamline account management processes.
• Identify and resolve problems related to customer accounts, demonstrating strong problem-solving skills.
• Maintain a high level of organization and attention to detail in all tasks.
• Adapt to new systems and tools, demonstrating a willingness to learn and grow within the role.
KNOWLEDGE, SKILLS, & ABILITIES REQUIRED:
• 1+ years of related work experience in a customer-facing role or data management.
• Strong proficiency in Microsoft Office Suite, with a focus on Excel.
• Excellent communication skills, both verbal and written.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Self-motivated and able to work independently in a remote environment.
• A proactive approach to learning and adapting to new systems and processes.
HOW TO APPLY: To be considered, please submit both a resume and a cover letter. We ask for a cover letter so that we can understand how your skills or experience can apply to our open role.
As a leading book publisher, we believe that including and representing diverse voices in all aspects of our business is fundamental to what we do. Our publishing programs must reflect the broad range of backgrounds, experiences, political views and ideas that shape our society and publish books for all readers.
Hachette Book Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The compensation range for this position is $41,000 - $47,500. Salary can vary based on a number of factors including skills, experience, and location — talk with your recruiter to learn more. There may be times that you will be required (or requested) to work overtime due to the nature of your role or exceptional workload issues or special projects.
The following benefits are offered by the company: medical, dental, vision, basic and supplemental life, short-term and long-term disability, accidental death and dismemberment, critical illness, hospital indemnity, long-term care, health and dependent care FSA, commuter benefit plan, employee assistance program, tuition reimbursement, travel assistance, 401(k), discretionary bonus program, PTO (15 vacation days, 3 personal days, 10 holidays and generous sick leave) and group discounts on auto and home insurance and legal services. Eligibility requirements apply to some benefits and may depend on your job classification, hours worked and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
