We are one of the first work-from-anywhere companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in Regina, Saskatchewan, Canada.
**Please note: This is a 6-month contract opportunity.**
Who is eXp?
Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things.
Come join us at eXp Realty – a 8x Glassdoor Best Places to Work organization!
What you will do:
This individual must have high attention to detail and has excellent communication skills. Enjoys working in a fast paced environment.
Ensure all Agents correspondence is acknowledged within 2 hours
Ensure Agents inquiries are directed to the appropriate department
Regularly meet with AST Lead to be aware of all changes/updates to policy and procedures
Prepare Employment verification letters when requested
Prepare Report of Earnings to Agents and send T4A and tax sheets when requested
Filing for various departments within the Finance Department
Receive and deposit cheques received from Canada Post or various couriers through the FTNI App or In person at a branch when required
Organize and store physical cheques in accordance with retention policies, until shredding requirement at which time, can shred
Forward any mail to agents or other departments as identified
Follow up with Other Brokers/Lawyers for outstanding A/R as noted on the Funding & Productivity Reports
Be the subject matter expert in your area of expertise
Perform designated job tasks efficiently and within the provided time frame
Maintain regular communication with team members and supervisors through email, instant messaging, video conferences, or other designated communication channels
Attend virtual meetings, provide updates on progress, and actively participate in discussions
Adhere to company policies and guidelines, including data security and confidentiality
Complete assigned projects, assignments, or tasks with attention to detail and quality
Manage and prioritize workload effectively to meet deadlines and deliver results
Continuously update job knowledge by participating in training opportunities or self-directed learning
Collaborate with colleagues on shared documents or projects using remote collaboration tools
Take ownership of assigned work and demonstrate initiative in identifying and addressing challenges
Ensure availability and responsiveness during agreed-upon working hours
How you will grab our attention:
3+ years experience working in a customer service environment
Must be very well organized and able to multi-task
Willing to work additional hours if required
Agile/Flexible attitude
Strong attention to detail required
Excellent customer service abilities: written and verbal communication must be superb
Excellent critical thinking and problem solving skills
Team player - able to complete individual tasks as well as work on a team to accomplish a goal
Experience in the real estate industry strongly preferred
Excellent communication skills both written and verbal
Experience in coordinating events and group activities
Conflict resolution and active listening: ability to assess a customers need or concerns and deliver solutions using critical and creative thinking
Proficient knowledge of G Suite required; Microsoft Office experience is a bonus
Remote Work experience required
Dedicated home-office/work space
Advanced Trello experience preferred
Aptitude for using online platforms and softwares to work remotely
If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply!
What eXp Canada provides:
The starting base pay for this position is $45,000 CAD per year in our lowest geographic cost of living market and is dependent upon many factors such as location, experience, skills, and training. Base pay is only one part of the total compensation package offered to employees in recognition of their hard work and is determined within a range to allow for growth and development within a role.
EEO Statement:
eXp World Holdings is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability or any other characteristic protected by law.
