Account Support Specialist

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.

WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible, and scalable technology allows leading companies to accept next-gen payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies, and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Position Overview

The Account Support Specialist is accountable for providing support and handling large and medium-sized global merchant account requirements related to operational, underwriting, payments, risk, technical, and other tasks. Through constant customer engagement and with internal teams, the Enterprise Support Specialist will manage multiple tasks until they are resolved.

Hybrid working model - Employees are required to work in the office for a minimum of 2 days per week. 

Key Responsibilities include but not limited to:

• Manage and resolve multiple tasks through tickets and emails related to our merchants’ operational activities while maintaining high-quality customer service.
• Collaborating closely with multiple Nuvei departments (such as technology, risk, underwriting, finance, and third parties where required) to ensure smooth, timely, and efficient delivery.
• Maintain the highest standard of quality and quantity of responses on all merchants-related topics and aspects subject to SLA.
• Completing daily/weekly/monthly reports as required.
• Perform any other related tasks that are deemed essential to the team's success and to the support of our merchants.

Requirements

• Minimum 2 years of experience in a business support /operational support/underwriting role of a technology-based B2B service.
• Excellent communication skills and customer focus.
• Online payments experience background - a must
• Technical knowledge of the payment ecosystem is highly preferred.
• Multi-tasking skills with the highest attention to detail.
• Comfortable liaising with customers.
• Previous experience with CRM is mandatory. The salesforce-specific background is an advantage.
• Ability to work well under pressure.
• Excellent organizational skills and ability to meet deadlines.
• Self-motivated, independent, proactive, and team player.
• Innovative, energetic, and enthusiastic.
• Excellent written and verbal English - written and spoken level C1
• B.A in a relevant field.

Benefits

• 2.5 additional days of annual leave a quarter, if the company hits quarterly targets.
• A challenging job in a fast-developing, international company.
• A friendly work environment where you can thrive and develop your skills.
• Career advancement possibilities.
• Competitive remuneration package.
• Nuvei offers a wide variety of additional benefits which include Additional Health insurance incl. Dentist, Sport card, Food vouchers, Employee discounts card, Seminars and conference tickets, Playroom, and many other additional perks.

Please send your resume in English.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.