Account Support Specialist

Account Support Specialist - India

About DoubleVerify 

DoubleVerify is the recognized market innovator with the technology and tools that accurately authenticate the quality of digital media and drive ad performance for the world's largest brands. DV provides media transparency and accountability to deliver the highest level of impression quality for maximum advertising performance. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital ecosystem that help build a better industry.

Position Overview

The Account Support Specialist works in collaboration with the DV Commercial teams to provide operational support for a variety of job responsibilities. This person will oversee aspects of campaign activation, reporting & optimization, and end of campaign reconciliation. 

This position requires someone that is able to achieve completion of work against deadlines, is highly organized, and has a strong eye for detail. The ideal candidate is technically savvy with trading or ad ops background.

Job Responsibilities

Proactive management of operational activities by providing support to the Commercial teams at DV.

Completion of work within appropriate deadlines to ensure client advertising campaigns are activated efficiently & effectively, providing data and reporting support, and end of campaign reconciliations.

Ensuring the quality of services and solutions, including satisfactory resolution of all support requests, and troubleshooting of all reporting or data issues.

Support for operational tasks such as data auditing, compiling tracking systems, and ad hoc projects.

Management and/or participation in ongoing product & process improvement initiatives.

Minimum Qualifications

Bachelor’s Degree or equivalent/higher level of education.

Fluent English language.

Organized with a rigorous attention to detail, drive for excellence, and a positive “can- do”approach.

Proven communication skills (written & verbal) Experience with Microsoft Office, specifically Excel.

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!