Account Support Executive

This role is offering hybrid working hours. 

JOB PURPOSE:

Account Support Executive to work within a busy internal sales team, from a valued portfolio of existing customers. Products and services include software modules, consultancy and support. Our benefits are excellent and the OTE is attractive. 

The role is an office based role to upsell and promote products via webinar, telephone calls and emails. Typical products and services could be additional modules, consultancy and support renewals. This role has the potential to move through the career structure. There is no cold calling involved in this role, the role is to upsell from NEC's existing customer portfolio.

RESPONSIBILITIES AND DUTIES:

• Develop effective relationships at all levels within the customer base.
• Identify and close opportunities for NEC software and solutions.
• Ensure the annual team target is hit.
• Ensure that CRM is up to date and accurately reflects all opportunities.
• Taking responsibility for opportunities from point of order to delivery. 
• Understand and adhere to all corporate policy, processes and procedures. 
• Attend and participate in both internal and external meetings as directed.
• Ensure that at all times a satisfactory pipeline of future opportunity is maintained.
• Seek to provide new ideas to enhance the effectiveness of sales performance in NEC, including any new product/service ideas.

• Previous sales experience gained in a target driven environment
• Demonstrable Organisational Skills
• Experience with Microsoft 365
• Good interpersonal skills
• Excellent Communication Skills, including via phone, teams and in person.
• Experience with CRM/SharePoint.would be highly advantageous

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 
• 25 days paid holiday with the option to buy/sell 
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. 

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.