Account Supervisor, Community Engagement

About the Role 

Ogilvy is looking for a highly driven, passionate Account Supervisor with a background in community engagement and/or risk communications. This role will primarily support our continued work with FEMA, with whom Ogilvy has a long-standing client relationship. Our current work centers around the Community Engagement and Risk Communication (CERC) contract, which focuses on growing awareness of, and resilience towards natural disasters in American communities, and, specifically here, equitable distribution of federal grants. As the country and Tribal nations continue to come to terms with the long-term effects of climate change, this work is increasingly important.

This is an exciting opportunity to work with a federal agency and a large, integrated team encompassing a network of behavior change, disaster resilience, risk communications, emergency management, community outreach, partnership building, community planning, and engineering experts to engage a broad array of national and local decision makers and influencers. The team’s work is centered around issues of natural disaster mitigation, climate change adaptation, and capacity building to empower communities to drive resilience. This unique program functions on national, regional, and community levels, and is extremely dynamic with many moving parts.

Our Account Supervisors bring value to our clients by passionately and professionally representing the agency on a day-to-day basis. They are the trusted partner and point of contact for clients, partnering with account leadership to deliver operational discipline and delivery excellence, speed to market, resource optimization, and strong management to their work. Account Supervisors are efficient operators, who demonstrate strong engagement abilities and government contracting acumen. They are highly organized and accountable leaders, who can build relationships and collaborate with/draw on the expertise of all Ogilvy’s capabilities.

What You’ll Do

• Serve as key day-to-day project contact with clients, creative teams, and other agency partners.
• Manage client objectives, expectations and timelines and communicating changes/directions to internal team members.
• Mobilize and drive the integrated team toward progress and completion of all scoped deliverables.
• Understand staffing and scoping requirements to build efficient, successful teams within reasonable budgets and timelines.
• Own project management on your projects, including building teams, developing project schedules, delivering materials on time and within budget, and managing risks.
• Identify potential project risks, raise effectively and participate in developing contingency plans.
• Plan and execute large-scale events, including community consultations, virtual meetings, and conferences.
• Assist in relationship building, partnership development and strategy and partnership outreach.
• Understand & respect every department’s role in delivering great work & building relationships.
• Influence the efficiency and quality of work and advocate for the agency/client relationship.
• Research, write, and oversee the development of communications materials, videos, and other creative outputs.
• Work collaboratively with all internal team members to facilitate the process of developing effective strategies that lead to great work.
• Develop and maintain high levels of team effectiveness (trust, communication, collaboration, productivity, diversity, engagement).
• Participate in the agency's new business and proposal efforts, as requested by leadership.

What You’ll Need 

• 5-7 years of PR agency or related experience in managing the delivery of great work.
• Interest in and knowledge of climate change resilience and/or hazard mitigation at the local, state, or federal level.
• Familiarity with or interest in equity-centered approaches to community engagement and program delivery.
• Experience working with a large government communications or community engagement account, including understanding of budgets, PII compliance and contractual obligations a plus.
• Ability to work with and manage subcontractors and vendor relationships.
• Ability to think strategically about complex diversity topics and equitable community engagement needs.
• Demonstrated ability delivering programs in public relations, marketing, or communications, with experience in issues management and/or community engagement preferred.
• Strong writing capabilities, and the ability to develop impactful messages and materials that appeal to what audiences care about.
• Curious, a lifelong learner.
• Proven consensus-building skills.
• Proven ability to work in a collaborative and transparent environment.
• Demonstrated capability to get things done on budget and on time; established sense of business & financial acumen.
• An understanding of the dynamics and workings of the agency’s process as it relates to the client’s business.
• A good listener, someone who reads people and those in a (virtual) room well and adapts their style and response accordingly.

How We’ll Support You

Ogilvy celebrates its people. Fully. Enthusiastically. Unhesitatingly. We’ll empower you with the tools you’ll need to succeed. We’ll give you the autonomy to seek out new paths and better ways of doing things. We’ll support you with colleagues who are experts in their disciplines, drawn from across the Ogilvy network. And we’ll provide opportunities for you to do work of which you’ll be proud, with people you’ll be proud to call your teammates. 

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