The Account Success Manager is responsible for maintaining and growing relationships with key partners by understanding their needs, ensuring high levels of customer satisfaction, and identifying opportunities for upselling or cross-selling workforce services. This role will collaborate with the project management team to expand existing workforce agreements and is pivotal in driving client retention and maximizing long-term opportunities. The Account Success Manager is essential to the organization’s goal of strengthening the public health system by providing quality staffing solutions to health jurisdictions across the country.
Position Highlights
- Position Title: Account Success Manager
- Location: Remote
- Salary: $100K - $110K plus benefits
Qualifications:
- Education
- Bachelor’s degree in Business, Marketing, Public Health, or a related field.
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Professional Experience
- Minimum of 3-5 years of experience in sales, account management, or business development, preferably within the healthcare, government or non-profit sector.
- Proven track record of securing new business and managing key accounts.
- Strong understanding of the public health landscape and staffing needs.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in CRM software (Salesforce) and Microsoft Office Suite.
Key Responsibilities
- Account Growth and Cultivation
- Proactively identify new opportunities for growth within existing accounts.
- Develop and implement strategies to expand account penetration, upselling and cross-selling additional services.
- Conduct research to identify key partner stakeholders and to understand the jurisdictional partner’s working environment, organizational structure, and staffing challenges.
- Implement strategies to increase account retention rates and decrease churn.
- Account Management
- Build and maintain strong, long-term relationships with existing partners.
- Regularly analyze contract performance and work with the project team to increase utilization rates and overall performance.
- Conduct regular check-ins and performance reviews with partners to assess satisfaction and identify areas for improvement and growth.
- Collaboration and Coordination:
- Collaborate with senior leadership in developing and implementing strategic plans to achieve organizational growth targets.
- Work closely with the project and recruitment teams to ensure timely and effective placement of qualified staff for partner organizations.
- Collaborate with the communications and advancement teams to develop promotional materials and campaigns to attract new partners.
- Coordinate with the finance team to monitor performance and utilization rates of agreements across the portfolio.
- Assist in the preparation of proposals and contract negotiations with partners
- Reporting and Analysis
- Track and report on contract performance, potential growth opportunities with existing partners, and other key performance metrics.
- Analyze market trends and client feedback to inform strategic planning and decision-making.
- Prepare regular reports for senior management on the status of existing contracts.
Skills and Competencies
- Client Focus: Ability to understand client needs and provide solutions that drive value.
- Strategic Thinking: Ability to develop and execute growth strategies that align with organizational goals.
- Relationship Building: Skilled at developing trust and rapport with clients and key stakeholders.
- Problem Solving: Effective at identifying issues and implementing solutions.
- Adaptability: Ability to thrive in a dynamic, fast-paced environment.
- Project Management: Strong organizational skills to manage multiple clients and projects simultaneously.
Special Notes
- This position is currently a remote position. CDC Foundation retains the right to make adjustments to this as required.
About the CDC Foundation
- The CDC Foundation helps the Centers for Disease Control and Prevention (CDC) save and improve lives by unleashing the power of collaboration between CDC, philanthropies, corporations, organizations and individuals to protect the health, safety and security of America and the world. The CDC Foundation is the go-to nonprofit authorized by Congress to mobilize philanthropic partners and private-sector resources to support CDC’s critical health protection mission. Since 1995, the CDC Foundation has raised over $1.2 billion and launched more than 1,200 programs impacting a variety of health threats from chronic disease conditions including cardiovascular disease and cancer, to infectious diseases like rotavirus and HIV, to emergency responses, including COVID-19 and Ebola. The CDC Foundation managed hundreds of programs in the United States and in more than 140 countries last year. Learn more at www.cdcfoundation.org.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, national origin, age, mental or physical disabilities, veteran status, and all other characteristics protected by law. We comply with all applicable laws including E.O. 11246 and the Vietnam Era Readjustment Assistance Act of 1974 governing employment practices and do not discriminate on the basis of any unlawful criteria in accordance with 41 C.F.R. §§ 60-300.5(a)(12) and 60-741.5(a)(7). As a federal government contractor, we take affirmative action on behalf of protected veterans.
The CDC Foundation is a smoke-free environment.
Relocation expenses are not included.
