Account Success Associate

Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

What you'll be doing:

• Be a key contact point for newly onboarded restaurants to ensure they have a positive experience with us
• Provide suggestions on equipment usage, menu practices, strategies to grow sales and optimise restaurant operations for delivery
• Respond to inbound inquiries from new restaurants and to ensure they are equipped with the tools and information they need to lift their sales revenue
• Continually educating restaurant partners in how to maximise the Deliveroo experience, i.e. how to log into Restaurant Hub
• Assess and promote new restaurants that have demonstrated growth into the SMB portfolio
• Work with your manager to adhere to internal processes to streamline administrative support, and working with the Commercial team to introduce scalable, effective workflows

What you'll need:

• 1-4 years of working experience, ideally in an environment where you have to deal with multiple clients 
• Strong interpersonal and communication skills whether face to face, through the phone or email 
• Analytical mindset and results-oriented 
• Self-starter and well organised
• Proficiency of Microsoft Excel is preferred  
• Fluent in Cantonese and English (written and oral) to communicate clearly with both internal and external stakeholders

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, wellbeing, parental leave, pensions, allowances, various holidays including time off to support a charitable cause of your choice. Benefits are country specific, please ask your recruiter for more information.