Responsible for the Global Alignment within the OEM Account
Procurement of Customer Documentation to Continental Organization, e.g. CSR doclib, correlation matrix
Translate CSR into Internal Specifications on Global Level (PoMS)
Translate PSR into Internal Specifications on Global Level (PoMS)
Customer Portal/IT Tool Administrator/Key User and Trainer forAccount
Support account specific contract review process on a Global Basis
Create/Maintain CAT Entries as required due to Customer Complaints and Returns
Global Analysis/Follow up/Evaluation/Response/Recurrence to OE Complaints.
Global Follow up Corrective/Preventive action(s) in all Conti Location(s).
Participate in Lessons Learned Process (Assist LL Creation and Implementation)
Customer communication - coordinate Account communications across Regions (1 Voice to Customer)
Responsible for Global Alignment for FMEA/PPAP/APQP Account activities
Support D-FMEA and Design Control Plan review for customer related Projects
Support PDT and AE in quality related topics
Develop and Maintain Global APQP Process Setup within Account
Coordinate and Submit PPAP Documentation with Customer; Create Global PPAP standard package
Launch Management Coordinator; Support/Participate in SPS when needed
Procure Customer Satisfaction Data for Continental Organization
Create/Maintain/Publish Global Customer Scorecard
Tracking and follow up of Action items
Support of risk and opportunity evaluation based on customer expectation
Organize, accompany customer audits in cooperation with QM Organization and align on Global Level
Maintain Global Audit Plan, Tracking and Follow up of Action Plans
Submission of Self Assessment surveys to Customer and align on Global Level
Support/perform the site assessment of external warehouses, 3rd party tire and wheel assemblies
Account expert for all Audit formats for the OE Customer on Global level
Representation of account during external audits on Global Level (e.g. IATF 16949)
Ensure Customer Test Methods for adoption in Continental documentation system
Maintain CoP Test Requirements, monitor results, initiate corrective actions on Global Level
University degree: Mechanical or automotive engineer, or similar technical education
Certified AQM in Tire Academy
Minimum 3 years of quality experience within automotive industry. Preferably in the fields of OEM CSR handling and audits.
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