The Account Manager will manage and grow client relationships while supporting Zipdev team members' well-being, engagement, performance and retention. This role combines Customer Success duties with relationship building, and business strategy, making it a great fit for someone passionate about people management and client success.
What You’ll Do:
- Client Expansion and Upselling: Own assigned accounts, ensuring client satisfaction and driving business growth by understanding their needs, and proactively recommend additional Zipdev talent and services that align with client goals.
- Client & Team Member Relations: Maintain strong communication with clients and team members, addressing concerns and balancing business and collaborator needs.
- Data-Driven Decision Making: Analyze client feedback, team performance, and key metrics to make informed recommendations and report insights directly to the client.
- Sales Strategy & Client Success: Communicate constantly with clients and identify potential positions the Zipdev team could help them close.
- HR Focal Point: Become the bridge between employees and clients with the HR team, redirecting any concerns, actions, or needs to the respective HR team member.
Requirements
What You Bring:
- Sales Expertise: 3+ years of experience partnering with clients in expansion capacity by providing a track record of client expansion and growth
- Going beyond mindset, an ability to upsell.
- Bilingual (English & Spanish): Strong proficiency in both languages.
- Strong Relationship-Building Skills: Proven ability to build trust with both team members and clients.
- Strategic HR Thinking: Ability to align HR initiatives with business objectives and contribute to both team member and client success.
- Excellent Communication: Strong ability to convey HR matters and business opportunities concisely.
- Proactive & Self-Motivated: Able to work independently and anticipate team member and client needs.
- Remote Work Experience
Nice to Have:
- US Visa
- Familiarity with the different markets in LatAm
- Understanding of the US labor market and trends
- Staffing Agency Experience
Benefits
- Work remotely Monday - Friday, 40 hours a week (no weekends)
- Vacation: 10 business days a year
- Holidays: 5 National Holidays a year
- Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
- Parental Leave
- Health Care Reimbursement
- Active Lifestyle Reimbursement
- Quarterly Home Office Reimbursement
- Payroll Deduction Purchase Plans
- Longevity Bonus
- Continuous Learning Bonus
- Access to Training and Professional Development Platforms
- Did we mention it's REMOTE?!!
One of our core values at Zipdev is "Be authentic." that's why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.
Wondering how our remote environment or our payment method work? We've put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!
