Account Manager - Work Transformation and Collaboration

Account Manager - Work Transformation and Collaboration Remote | USA or Canada | Remote | Work from Home Why Pythian: At Pythian, we are experts in strategic database and analytics services, driving digital transformation and operational excellence. Pythian, a multinational company, was founded in 1997 and started by ensuring the reliability and performance of mission-critical databases. We quickly earned a reputation for solving tough data challenges. We were there when the industry moved from on-premises to cloud environments, and as enterprises sought more from their data, we expanded our competencies to include advanced analytics. Today, we empower organizations to embrace transformation and leverage advanced technologies, including AI, to stay competitive. We deliver innovative solutions that meet each client’s data goals and have built strong partnerships with Google Cloud, AWS, Microsoft, Oracle, SAP, and Snowflake. The powerful combination of our extensive expertise in data and cloud and our ability to keep on top of the latest bleeding edge technologies make us the perfect partner to help mid and large-sized businesses transform to stay ahead in today’s rapidly changing digital economy. Why You? Are you interested in helping companies transform by leveraging collaboration tools like Google Workspace and Chrome OS? Are you energized by working with world-class IT resources ready to tackle your client's most demanding challenges? Are you looking for a long-term career with a company you can stand behind? Then, Pythian may be the home for you. We are growing and need an experienced Account Manager. This role will allow you to position our Work Transformation and Collaboration portfolio (Google Workspace, ChromeOS, ISV partners) to clients and prospects.  Those with a history of selling services and consulting have been most successful in maximizing our no-cap compensation plan. What will you be doing?

The Account Manager will be responsible for managing a book of business and overseeing relationships with top client executives. This role will work with existing clients to expand Pythian’s Google Workspace/Chrome/ISV footprint as well as ensure customer retention.

You will plan target account expansion strategies and tactics.

Identify opportunities to cross-sell from one offering to multiple offerings within Pythian’s portfolio.

Lead introductory meetings with other contacts within the client organization by positioning Pythian’s value proposition and identifying their short-term and long-term strategic objectives.

Work with clients to secure contract renewals and expand services under contract.

Lead account planning, growth strategy, and client business reviews, and ensure customer satisfaction and retention.

Build positive and productive internal and external relationships.

Develop executive relationships within the client organization.

Keep thorough records of customer interactions and provide sales projections on a weekly basis.

Document and share success stories and meticulous CRM (salesforce) updating.

Monitor, evaluate, and make recommendations with respect to lost sales opportunities to continually

Improve on Pythian’s sales results.

Meet or exceed quarterly revenue targets.

Travel as required to attend in-person meetings with prospects and clients, attend conferences, Trade shows, and other industry events, as well as annual sales kickoff meetings.

What do we need from you?

This is a “wish list” If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you! There will be plenty of opportunities to learn new skills and contribute to the Team and Customers needs and grow with Pythian. While we realise you might not have everything to be the successful candidate for the Account Manager job you will likely have skills such as;

10+ years experience in selling professional or managed IT services in the cloud, application, analytics, data management and data infrastructure space.

Previous experience in a sales role in the information technology or professional services sector with a track record of developing and managing client relationships and significantly growing revenue with current accounts.

Experience in selling cloud technologies and services (AWS, Google Cloud Platform, Microsoft Azure) as well as a deep understanding of the growing purpose and role of various public cloud platforms. Cloud certifications are an asset.

Strong understanding of the vital role of data in the application and analytics space and the various underlying technologies both in the cloud and on prem.

Proven ability to retain customers and help them expand their product footprint.

Experience effectively communicating product changes and updates.

Ability to manage influence through persuasion, negotiation, and consensus building.

Ideally combined background of post-sale and sales experience.

Deep understanding of value drivers in recurring revenue business models.

Demonstrated desire for continuous learning and improvement.

An enthusiastic and creative leader with the ability to inspire others.

Excellent communication and presentation skills.

Proficient in the use of Salesforce, and its importance.

What do you get in return?

Love your career: Competitive total rewards package. Blog during work hours; take a day off and volunteer for your favorite charity.

Love your work/life balance: Flexibly work remotely from your home, there’s no daily travel requirement to an office! All you need is a stable internet connection. 

Love your coworkers: Collaborate with some of the best and brightest in the industry!

Love your development: Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like! 

Love your workspace: We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment!  

Love yourself: Pythian cares about the health and well-being of our team. You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more). Additionally, you will receive a generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity.