Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in Digital Vending, FoodTech and Specialist Coffee Services.
We are hiring a Client Solutions Specialist in the Wholesale ‘Telesales’ Solutions team to support growth and retention of our existing Small Clients and order processing for Large Clients across UK & Ireland.
Join Selecta’s WINNING Sales & Solutions Culture
- YoY Growth Sales Performance
- Strong ethos on rewarding success through bonuses, sales events, incentive trips
- We are PE-backed ensuring security and growth.
- Sales and Leadership Teams possess a wealth of industry knowledge.
- Operate across 16 countries (providing both client & personal growth opportunities)
- We provide world class ‘needs-based’ Sales training.
- We work with all the major Brands and have exclusive partnerships with many.
About Selecta
We are passionate about exceptional client service and keep millions of consumers and people in the workplace going daily: one coffee, one bite and one smile at a time. It is our purpose. We are proud of our world-class brands and service which separate us from the competition. Our solutions are tech enabled and we are constantly striving to innovate with the latest technology and best suppliers. We never stop innovating!
The Opportunity:
The Client Solutions Specialist – Telesales (Wholesale) is a pivotal and important role and a primary interface between Selecta and its Wholesale clients. This role will play an integral part to the overall success of the Wholesale Solutions division, with Clients spanning multiple Industry sectors and Selecta supplying Coffee Equipment, Technical and Wholesale.
This is a fantastic opportunity for someone with the ability to retain and grow revenue across Small and Large enterprise Wholesale Clients and strategically build relationships over the phone with these Clients.
Your Key Duties & Responsibilities:
- Work three days per week minimum in Badminton where the existing telesales team are based and up to two days per week, flexibly, remotely.
- Make outbound calls to an existing base and generate sales
- Communicate effectively through a variety of channels (phone/video/email)
- Work to daily/weekly/monthly targets as part of a high octane, target focused solutions team
- To liaise with and spend time with the Wholesale ‘Large client’ team collaboratively to support revenue growth of clients.
- Have full accountability for a territory of <£50k ARO wholesale clients P&L and client relationships, with all spend analysis fully understood to drive retention and growth
- Support order processing of >£50k-£1.2m wholesale clients.
- To own the performance and relationships with every client, as if it were your own business.
- Build solid account plans to ensure we are consistently delivering on service and revenue targets.
- Be the direct contact for any challenges or escalations within your accounts. All clients need one point of contact to resolve any challenges.
- Passionate about delivering service and solutions with a real eye for detail: understanding the importance of delivering a branded solution.
- To be able to create and deliver management information that is accurate and beneficial to internal and external parties on a regular basis as agreed with the client.
- Analyse account performance on a weekly, monthly, quarterly, and yearly basis, whilst continually adapting the actions or direction required to ensure your accounts perform for Client and Selecta.
- Develop strategies and tools to ensure each client is managed effectively and influencing internal departments that are impacted.
- Develop contacts and build relationships with key decision makers and influencers within each account, to ensure each account can be managed effectively.
- Ensure all activity is documented within CRM, to provide full visibility to the business.
- To lead and facilitate client business reviews on a monthly or quarterly basis in a professional manner, by phone/video, whilst building a strong rapport with the client, to ensure we are their best business partner. Easy to work with, whilst delivering impressive results.
- Ability to network across all industries to drive Wholesale growth of clients.
Requirements
- Proven experience in target driven solutions teams, managing a portfolio of clients ranging up to £50k ARO and driving retention and growth of such clients.
- Proven track record of surpassing targets.
- Experience of using a CRM system to give visibility of phone sessions, activity, and other data.
- Record of accomplishment of taking smaller clients and transforming them into larger clients.
- Ability to communicate concisely, logically, and effectively to internal and external parties
- Experience working with contracts with a minimum spend and duration.
- Experience working with multiple industries.
- You will enjoy working as part of an energetic target focussed team, spending time in high octane phone sessions.
- You will also have strong systems skills and be highly numeric and analytical.
Benefits
- Salary with fantastic new Bonus Plan
- 25 days holiday pa + bank holidays
- Life assurance of 2x yearly salary
- Security of 5-weeks paid sick leave
- Development opportunities available and clearly mapped career paths
- You are supported by a strong leadership team
At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.
