Viva.com is Europe’s first acquirer powering merchant payments acceptance across 24 countries and 1.165+ devices. With an ECB approved banking license and presence in 24 European markets, Viva.com’s Tap on Any Device technology for in-store payments, Smart Checkout payment gateway for online payments, and marketplace payment solution, help European businesses of any size to accept and manage payments how they want. All of Viva.com’s technology is built in-house over MS Azure, and is fully scalable, supporting any payment checkout journey.
Viva.com provides a seamless, conversion-boosting omnichannel payments platform, featuring acceptance of 40+ payment methods across 17 languages and 9 currencies. Viva.com’s ever-expanding financial services' suite includes value added features such as Real-Time Settlement; Offline Payments minimising chances of losing a sale; a Viva.com business debit card to manage corporate expenses, while reducing acceptance fees to as low as 0%; and Merchant Advance.
The Role
You will be managing and further developing your own customer portfolio in the territory as well as managing and coordinating all commercial and contractual aspects between Viva.com and its customers. You will work with Viva.com customers to upsell our products and services, ensure compliance with existing contracts, oversee financial arrangements, manage operational account matters and drive fruitful collaboration.
Responsibilities
- Build and expand effective long-term relationships customers to ensure high levels of satisfaction, profitable accounts and increasing revenues by upselling products and services;
- Build in-depth knowledge of our customers’ strategies, ambitions, businesses, technology and operations to enable you to effectively network within the customer on various levels (IT, business, delivery and executive management) and develop successful relationships with key decision-makers;
- Work effectively with key stakeholders within Viva.com to ensure a coordinated and effective approach to address customer needs, requests, queries and issues;
- Serve as the primary interface with Viva.com customers acting as a first point of contact for all product and services opportunities and challenges;
- Manage commercial discussions and handle - drive contract negotiations;
- Coordinate Delivery, Service, Solutions and Technical Teams to effectively engage with the customer in order to maximize satisfaction, revenue and profitability;
- Increase share of wallet by identifying opportunities and promoting and proposing new products or services to our clients;
- Actively engage in account planning activities and ensure opportunity management and customer account plans are updated regularly in Viva.com’s CRM System.
Requirements
To be considered you should have:
- Minimum 5 years in B2B, dealing with complex solutions and ideally within the payments sector;
- Bachelor's/Master’s degree from a recognized institute, preferably specializing in Business, Banking, Computer Science, or related discipline;
- Knowledge of acquiring, issuing and private banking domains;
- Familiarity with SEO & SEM tools and methodologies will be considered a strong plus;
- Experience analyzing business processes to develop and manage business requirements for large enterprise software development projects;
- Proficiency in CRM software and Microsoft Office suite, and sales performance metrics;
- Advanced relationship delivering high-value sales & networking;
- Strong communication, presentation and conflict management skills;
- Full, clean driving license.
Benefits
💸 Competitive compensation package;
Annual bonus based on your performance and targets’ achievement;
🏥Private health insurance for you and your family;
💻Top of the Line tools and equipment;
🏃🏽♂️Employee Wellness Program like Daily group sessions led by professional coaches;
📚Career development and regular feedback to develop your skills.
