🌎 Where: London & Surrounding Areas (Hybrid - one day in the office a week)
🤝 Type: Full time salaried role
Founded 21 years ago, we're a leading, global and independent full-service social media agency with a team of over 260 members. From PlayStation to Nissan to Visa, we are trusted partners to some of the world's largest brands.
Our winning formula? Building strong client relationships to become the voice of their brand on social media.
Why us? We believe in the power of Genuine Human Connection to drive brand growth, trust, and loyalty. Social media is our foundation, where we give brands the tools to emotionally engage with their audience like never before.
Now, we're on the lookout for a passionate Account Manager to join our Client Services, Europe team! 💼
As an Account Manager you will be working on a major automotive clientand be their go-to person, the one they trust to know their goals and make sure our work is hitting the mark. You'll be juggling multiple requests, working with a bunch of different internal and external teams and markets to get things done. And hey, if you spot a chance to go that extra mile, we want you to go for it!
You've got to be in the know when it comes to social platforms, ready to share some wisdom with your clients. And when it comes to getting stuff done, you're like a project management ninja – keeping everything on track and making sure the right people are working with you to deliver. We need you to be smart about proposals and budgets, working alongside the Client Partner to keep things in line.
Ideally, we are looking for someone who is passionate about social media and has an understanding of why building strong connections between brands and their audience is so important. You've got to be a pro at keeping projects moving, and confident enough to navigate our ever evolving agency at a time of growth and innovation.
🌱 Nurture the client relationship: You’ll be forging a strong relationship to become the trusted partner to your client, fully grasping client goals and ensuring that our work not only aligns to but amplifies their social objectives.
🤹♂️ Manage client requirements: Nailing your client requests and taking briefs in a timely manner while collaborating across markets with multiple stakeholders, making sure every request is responded to accurately.
🏃♂️ Be proactive in client development: Be motivated and energized in teaming up with the Client Partner to seize those new opportunities.
📲 Demonstrate being socially savvy: Understand and aim to be the master of the social platforms available to reach your client’s audience and be able to offer insights and knowledge to dazzle.
✅ Be organised and autonomous: Effortlessly deliver projects, ensuring precise and clear communication on feedback, changes and deliverables in a timely manner
💰 Show financial acumen: Collaborate with the Client Partner to craft and deliver proposals and have a basic understanding of financial reporting
Requirements
Benefits
Please note these benefits are for UK based employees only
🏠 Remote/Flexible working (occasional travel and one day a week in the office)
🏖️ 33 days of holiday (including the bank holidays)
🎂 Birthday off
✨ Annual Occasion Day off for an important event (eg moving house, getting married)
❤️ 1 Volunteer day off
🌞 Flexible Fridays (Working half day)
👓 Eye care: Contributions towards eye tests and glasses
🏥 Enhanced sick pay: 4 weeks full pay, 4 weeks half pay
👪 Enhanced family friendly policies
🤗 Employee Assistance Programme and wellbeing support
🛍️ Access to our discounts website
🤝 Initial Call with one of Talent Team
✨ First Interview with two Client Partners
📜 Presentation to show your account management skills (to be presented in final interview)
🧑🤝🧑 Final Interview with Managing Director and Client Partner
Be focused and decisive 🔥
Be brave and inspirational 🦸
Be rigorous in our approach 🕵️
Be considered and inclusive 🤗
Be loud and proud 🔊
We welcome applications from diverse and under-represented groups regardless of their background.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfil all the requirements, we encourage you to still apply — we’d love to hear from you! 🙂
We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.
We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.
If you're ready to make your mark with us, upload your CV/resume and a cover letter explaining your personal/professional experience in account management and why you're excited to join our team. Don't forget to include the specified details in your cover letter/video to ensure your application gets processed!
***If you would prefer to submit your application in a different format, please feel free to get in touch with us at [email protected] and we will be happy to assist you in any way we can. We will be unable to process applications via this inbox.
Excited to embark on this journey with us? We can't wait to hear from you! ❤️
