Join our Movement and Champion Restaurant Culture! 💚
At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners.
Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products:
At TheFork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of everything we do, shaping our behaviors: “Come as you are,” “Dig in,” and “Make it Memorable”.
TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.
To learn more about TheFork and our Forkies, explore our official site: https://www.careers.thefork.com
What you will do:
As part of our Customer Success team, you will be the linchpin of the relationship with our restaurant customers. You will offer them a 360° consultancy service.
On a day-to-day basis, you will support your portfolio (around 650 accounts in the French and potentially Italian/German speaking part of Switzerland) in the goal for additional income, while ensuring compliance with the rules established between TheFork and its restaurant partners.
You will be the main contact for the partners in your area.
You will draw up promotional plans for your portfolio with the aim of ensuring the best offer for our users.
You will support and train your customers in the use of our tools.
How do you do this?
You will be your customers' main point of contact for all questions and issues.
Build strong relationships of trust and retain customers
Provide solutions tailored to your customers' needs and objectives.
Develop additional sales with your existing customers by identifying areas for improvement.
Forecasting and monitoring your customers' performance
Identify and develop new opportunities within your geographical territory and portfolio to achieve your sales targets.
Develop a relationship of trust with your various contacts.
Proactively forecast and track your customers' performance, providing insights and recommendations to achieve your targets
Drive growth: find opportunities to upsell and cross-sell within your existing customer base
You Must Meet These Critical Qualifications
With a background in sales, you have a strong business temper and are recognised for your ability to convince and persuade.
You already have commercial experience.
You are very comfortable and productive on the phone.
You know how to organize your time and priorities when faced with challenges.
Your analytical and creative mind enables you to systematically offer the most appropriate solutions.
Proven experience of using a CRM (in this case Salesforce.com) and MS Office
Proven ability to manage multiple projects/subjects with attention to detail.
Excellent listening and negotiating skills.
French month tongue, very comfortable in English as it is the official spoken language in the team!
You Can Impress With These Additions
German / Italian speaking is nice to have
What we offer you:
😄 An awesome team
🏠 A permanent contract (that can be useful in life)
⚖️ Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
💸 Competitive fixed salary, bonus and equity (yes, equity!)
🌎 International teams and a multicultural environment spanning 10 offices across Europe
🤝Highly inclusive working environment
🤸♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
🎓 Continuous learning and development programs
😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey
🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
👩🦽 Life & Disability Insurance at no cost to the employee
👴 Attractive pension plans
🍴 Amazing offices with dining, a coffee point on each floor, and leisure area
🎤 Team building events
We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.
TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to [email protected]. Our HR team will review the request and respond accordingly.
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