Account Manager

Tabeo is building the ‘Shopify’ for private healthcare. Our platform simplifies payment and marketing services for local clinical providers including dentists, audiologists and opticians. Customers benefit from a quicker, easier access to relevant payment options in one unified check out flow. In addition, they receive access to i) custom landing pages, ii) email & text campaign builders and iii) dashboard to manage leads.

Today, over 8,000 dentists across the UK use Tabeo. 200 more join our platform every month. Tabeo is the dominant market leader for patient finance and seeks to be the same for cards. Sector specific features and super competitive pricing will help us upsell the service. In parallel, we want to capture more market share in new verticals (hearing and vision care). 99% of payments rely on cards so you build/own the data highway to simplify marketing flows for our Customers.

In H2 2024, we will expand to the US and EU. This will create exciting new challenges/opportunities. The business is profitable and we plan to grow revenues by over 100% per year in the next 5 years.

Tabeo is growing its team from 40 to 45 in 2023. We believe in a remote first approach to work and equip teams with all perks and tools so they can thrive. However, we all come together 3x per year for Team Weeks. Last year, we met in Dubai, Lisbon and London. Next, it is Budapest and Reykjavik.

About the role:

2023 will be a big year for Tabeo as we will release a major upgrade for our merchant app and deploy exciting new features to help merchants grow. We are looking for an Account Manager with 2+ years experience to cover the UK.

Responsibilities:

Manage Merchant Compliance and Risk

• Review and verify new merchant applications to operate on the platform
• Perform compliance checks for merchants
• Evaluate applications for merchants to operate under Tabeo’s FCA licence

Provide Excellent Support to Merchants

• Use email, chatbot, FAQ and VidYard to enable better self service
• Answer adhoc merchant queries in a timely and professional manner
• Develop a sound understanding of private specialist healthcare markets

Drive Merchant Retention and Productivity

• Use our merchant app and email to share best practices or recent trends
• Gather feedback and help Product to design new features
• Track activity and engage merchants who are no longer active

Requirements

Relevant work experience

• 2+ years experience in customer success/sales at SaaS company
• Demonstrable track record in driving retention and positive churn

Degrees, Courses & Certification

• Bachelor’s degree, preferably in business administration obtained from an accredited and certified institute

Skills and Specifications

• Excellent communication and writing skills
• Fluent in English
• Organised, meticulous and great time management
• Able to empathise with merchants but also have difficult conversations
• Ability to deliver on tight deadlines
• Able to think of solutions on the spot
• Must have a genuine concern for customer and merchant outcomes

Flexibility is a must. We work in a fast-paced environment and we are growing very quickly. This means that you may be given additional responsibilities to help out other teams throughout the business.

Benefits

• Competitive salary and annual bonus
• Employee share options
• £2,000 per annual CPD package to be used at your discretion
• Full kit for home office
• Health insurance and life assurance (including dental)
• Quarterly company trips
• 24 days holiday annually
• Extended parental leave
• Contributing pension scheme
  

We are considering applicants for our London office or fully remote from anywhere GMT +/- 3.