Account Manager
Destination Sport Travel
This is a hybrid role based in our Manchester office, so you must live within a commutable distance.
As part of the Destination Sport Group - https://destinationsport.com/ - Destination Sport Travel provides business travel services to a number of major sporting clubs & federations. Our bespoke business travel service has been designed and created to meet the specific requirements of sporting organisations, from scouts & individual player movements, through to commercial departments, directors and CEOs travel, both domestically & overseas. We are proud to be the Official Travel Partner/Supplier to several professional Sports Clubs, providing a range of services including the day-to-day travel of teams at all levels within the organisation (First Team, Youth, Women’s etc), plus Club Management, Directors and Sponsors.
This is a really exciting time of growth across the business, and as our Account Manager, you will manage a portfolio of clients, understand the client’s strategic goals and objectives by providing a consultative approach and demonstrating the value delivered. You will need to be able to develop relationships at all levels and work with them to agree a business plan to ensure all spend is captured and customer satisfaction levels remain high. Regular client review meetings will take place to review travel programme, SLAs, spend and to make strategic recommendations for saving opportunities and operating efficiencies. Client retention and maximising margin is paramount and you will be responsible for tender avoidance activity and rebids.
No two days are the same in our sports travel team, but on a typical day you will
Plan and manage the relationship between the client and the business
Grow existing business by margin and spend
Identify opportunities for ancillary spend and implement new products
Identify, agree and measure clear client objectives and KPI’s in order to consistently demonstrate value
Liaise with all areas of the business to ensure consistent service delivery for clients
Assist in implementation of new clients as/when required
Identify any gaps in service delivery and work closely with the operations team to address and resolve to the clients satisfaction
Manage tenders and proposals working closely with the Business Development team
Have a clear focus on tender avoidance
Carry out any booker training sessions where required
